Jada Vaughn Email & Phone Number

• Collaborated with a select team on critical accounts daily with the mission of bringing the account current through settlements, borrower’s assistance, and insurance programs.
• Recovered over 75% on 60± day delinquent accounts assigned monthly with an estimated value of over $1.5 million.
• Received company-wide recognition as a team top collector in February 2022.
• Managed delinquent accounts by notifying clients of account status, then offered the bestrepayment plans that maximized company revenue and client retention.
• Comprehended and complied with all Federal and State Laws concerning collections policiesand procedures, acting as an information source for clients and team members.

Charlotte, North Carolina, United States

• Selected by management to join a pilot team that oversaw the introduction of three brands from a Fortune 500 company, Qurate Retails, Inc., to the Charlotte branch.
• Participated in a Q&A panel to discuss methods to improve the Interactive Voice Response and CSR payment systems’ user-friendliness for a seamless customer experience.
• Spearheaded a monthly initiative to increase employee morale and engagement.

• Acted as a liaison between the university and all student organizations on campus.
• Accurately submitted and verified 20+ purchase order requests daily to ensure proper funddistribution.
• Implemented a new process to eliminate repeat steps, decreasing purchase order processingtime by 20%.