Adam Tracy Email and Phone Number

Headed negotiations, marketing, growth, cost reductions, and development of diverse portfolio of strategic projects and partnership accounts, including numerous Fortune 500 companies. Reported to vice president (VP) of business development. Led team in account support with impact on strengthening alliances in NA. Collaborated internally with executives, finance, marketing, IT, legal, and contact center to meet customer objectives and execute strategies with field operations.• Cultivated and secured multi-million-dollar partnerships, with P&L accountability.• Improved customer journey by shortening complaint resolution time 50% with execution of innovative cross-functional customer service plan and recovery process.• Secured large contracts with emerging technology advancements and executed successful marketing and partnership strategies for some of Enterprise Holdings’ largest customers. • Served as resource for customers and field operations for strategic accounts • Developed premier technology/website, enabling direct bookings for customers and removing third-party middlemen, saving millions of dollars annually.

Owned scope, direction, and expectations of partner strategy. Managed and sustained strong-working project / account relations in newly formed cross-functional team executing growth opportunity through affinity partnerships in NA. Forged business relationships through high-level consulting engagement and action-oriented solutions with commitment to superior customer service.• Standardized reporting to provide detailed, actionable, data-driven insight to partners and field operations that identified growth and improved efficiencies in customer service processes. • Led new team, reported as fastest-growing segment in company accomplished through collaboration with cross-functional internal and external stakeholders. • Evaluated organization’s practices to identify ways to streamline operations and address underlying customer needs:o Oversaw customer service matters for potentially harmful trends and recommended corrections to internal / external partners for effective and sustainable resolutions.o Monitored competitive landscape and market forces to optimize opportunities and avoid risk. • Increased sales revenue 20+% by driving cross-functional project, including strategic planning, scheduling, obtaining and organizing resources, managing budget, and facilitating execution. • Ensured adherence to project deliverables quality standards by leading creation of design documents, test plans, training materials, and operations documentation. Tracked completion/action on tasks from all roles and escalated as needed.

Implemented integrated marketing campaigns and defined marketing plans to create demand. • Executed marketing strategies via the management of creative, production and media resources.

Managed and grew B2B sales and account management for the commercial car rental business in the Greater St. Louis area.