Jade Baptiste Email and Phone Number

● Set up, design, update and maintain 100+ Sharepoint pages for various managers and teams company wide ● Provide IT support to over 100 employees throughout the year ● Monthly monitoring of budget and expense reports reporting information to upper management● Running weekly Legal Operations Team meeting ● Producing instructional material related to Sharepoint, MS Office, Axerion and more ● Submitting Contracts for signature (Axerion/LINC) & tracking throughout the lifecycle to ensure all paperwork is signed ● Gather information and design weekly team newsletter● Tracking teams PO invoices and setting up new suppliers in the Takeda system ● Gather information and design weekly team newsletter

● Set up 300+ online classroom for students to date and daily content publishing ● Liaison between 50+ upper level managers, sales team and engineers ● Provide 70+ companies with sales invoices quarterly ● Use tool call Looker to provide analytics to Managers and Sales Team daily such as lab usage info, registration numbers and hours of lab time ● Run weekly operations meeting board reviewing blocked tasks, work in progress and work to do● Put together 20+ Qwiklabs informational video which reached thousands of Google employees daily● Produce 10+ training documents on how to use Qwiklabs platform ● Interact with students to ensure they have successful Qwiklab experience● Administer various marketing campaigns based on analytic data reaching out to 20,000+ customers quarterly

● Assisted with 25% of the hospitals implementation and training of EPIC which is one of the largest providers of health information technology, used primarily by large U.S. hospitals and health systems to access, organize, store and share electronic medical records ● Applied knowledge of EPIC to assist with EPIC device readiness issues, provided daily status reports, installed new programs, and maintained software upgrades.● Tested 1,000+ hospital workstations and devices using EPIC software modules and executing EPIC test scripts to ensure printing cues were created and all printers were mapped to the correct workstation.● Held responsible for reviewing and updating device information including workstation adds/moves/changes in hospital database and logging service tickets with TDR Command Center for each workstation test failure.● Managed departmental-wide EPIC website, updated and added news, documents, video, and training programs to web forum, edited page layouts using Publisher, and managed SharePoint and other information including HTML.

● Fully responsible for providing Epic expertise and experience to hospital employees/team for successful product implementation. ● Applied detailed knowledge of Epic to assist with Epic device readiness issues, confirmed peripheral devices were working as expected, provided daily status reports, installed new programs, and maintained software upgrades. ● Worked with clinicians to understand future state hardware needs as part of device gap analysis, acted as a liaison between business owners and project team, and represented the department to employees as an Epic Superuser.● Charged with testing institute workstations and peripheral devices using Epic software modules and executing Epic test scripts to ensure printing cues were created and all printers were mapped to the correct workstation.● Assisted with maintaining training environments and managing training database, developed training plans and curriculum for hospital employees, and planned and coordinated scheduling for Epic user training sessions.● Held responsible for reviewing and updating device information including workstation adds/moves/changes in MS Access database and logging service tickets with TDR Command Center for each workstation test failure.● Managed departmental-wide website, updated and added news, documents, video, and training programs to web forum, edited page layouts using Publisher, and managed SharePoint and other information including HTML.● Planned and organized events and meetings for management and research program staff, provided marketing research and support, and developed and distributed flyers, newsletters, brochures, and promotional materials.● Used leadership skills to manage/supervise department information centers in two locations, oversaw hybrid workstation department, and attend regular team meetings with Epic managers to assist in validation sessions.