Jade Collins Email & Phone Number

London, United Kingdom

Providing fraud prevention support and risk management consultancy to Visa clients within the European region.

London

• Responsible for the delivery of new Visa products and services into the Customer Support front line teams through project management, stakeholder engagement and end user training.Key Activities include:
• Successful project management, delivery and end user training for Card Linked Offers, Visa Travel Tools & Visa Payment Controls into Customer Support
• Project management and support for a consumer cash back initiative, working in partnership with the platform vendors and… Show more Responsible for the delivery of new Visa products and services into the Customer.
• Project management and support for a consumer cash back initiative, working in partnership with the platform vendors and managing all risks and issues
• Provide thorough technical and procedural impact assessment of changes and raise risks, gaps and concerns
• Acting Customer Support stakeholder at all relevant project board meetings

• Responsible for providing independent arbitration to Issuers, Acquirers and Processors for disputed Visa transactions, ensuring consistency of case rulings by following Visa Scheme rules. Providing accurate impartial.
• Provide independent arbitration within regional and internal membership for disputed Visa transactions
• Act as Subject Matter Expert for Visa Resolve Online… Show more Responsible for providing independent arbitration to Issuers, Acquirers and Processors for disputed Visa transactions, ensuring consistency of case.
• Act as Subject Matter Expert for Visa Resolve Online (VROL) and provide trouble shooting and technical support for internal and external customers
• Provide impartial advice and support to Visa Europe members in relation to the Dispute Resolution rules
• Responsible for ensuring that bi-yearly system upgrades correctly reflected the Visa Europe regulations, working with key stakeholders across the business

Arbuthnot Latham & Co

• Working in back office operations for a private bank I was responsible for the processing of incoming cardholder disputes, initiating chargebacks through the dispute resolution cycle with Visa Europe.Key Activities.
• Fraud management and dispute processing for private banking clients covering credit and debit card portfolios
• Providing advice and technical support to all relationship managers for any arising technical card issues
• Liaising with external… Show more Working in back office operations for a private bank I was responsible for the processing of incoming cardholder disputes, initiating chargebacks through the dispute resolution cycle.
• Liaising with external manufacturers and processors to resolve production issues
• Processing daily Visa Settlement Service reports