Participate in the ongoing improvement of clinical information systems within the organization by providing EMR training to clinical users. Train staff on the use of clinical applications, perform in-clinic orientation, on-site demo, training refreshers and other training as assigned Assist in providing support to users according to organizational needs. Maintains organization wide projects, such as audits, reporting and monitoring of data dashboards to ensure performances are met for improvement measures and programs. Accountable for the quality and EMR operations of the company, to include the development of templates, credentialling and operational metrics tied. Implementing HRSA driven programs, UDS, PCMH reporting, and the ongoing development and monitoring of the control systems designed to capture patient data and report accurate performance results. Maintain knowledge and expertise in various regulatory requirements and quality initiatives to ensure that NextGen EMR documentation supports these initiatives. Assist the CFO in Provider bonus structure, Payor mix, Update weekly provider productivity to all departments. Prepare monthly, quarterly, and annual reporting, communicate issues, audit results, and recommendations in a clear and concise manner to appropriate operating.

Working in an organization or department to optimize processes and ensure budgets are used effectively.Providing internal support for departments, conducting research through surveys and customer interviews, and reviewing processes, and other information. Analyzing data and processes to look for and better understand problems. Developing processes and policies to replace or improve upon current methods.Working with departments as they implement, refine, review, and modify processes and systems.Establishing and enforcing timelines. Presenting findings and pitching ideas to management and other departments so they understand recommendations or changes. Ensuring that all initiatives align with the company’s mission and goals.

Consult, recommend and enable the right online product and service strategies to help customers with their business or personal needs. Built and troubleshot websites for small business owners. Customer Care duties include resolving billing discrepancies, account complaints and helping customers troubleshoot and resolve their concerns and answer their questions. Maintain knowledgeable and efficient response, control and handling of telephone calls. Meet or exceed expectations through a metrics-driven performance standard.

Manage a team of 12-17 consultants and develop, train, and manage team members.Establish and maintain communication with clients and team members; understand needs, resolve issues, and meet expectations. Ensure motivational programs are in place and encourage frequent recognitions. Produced solid and effective strategies based on accurate and meaningful data reports and analysis. Managed performance and service quality to guarantee customer satisfaction. Assigned and set appointments and reviewed proposals for completeness.Prepare sales measurements and reports, direct order management, resolve inventory allocation problems. Manage inventory replenishment, assist in training other support staff.Provide customer service and sales support to existing and new customer base. Communicate with prospective customers. Qualify opportunities while collecting and inputting customer data. Maintain prospect and customer information to ensure accuracy and assisted with sales and marketing campaigns. Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries. Operate personal computer to compose and edit correspondence and memoranda from dictation, verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, and distribute agendas. Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel as well as lodging arrangements. Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports. Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries.

Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries. * Operate personal computer to compose and edit correspondence and memoranda from dictation, verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, and distribute agendas.* Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel as well as lodging arrangements. * Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports. * Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries. * Printing, maintenance, and other services.

Coordinate and perform a range of staff as well as operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems. * Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries. * Operate personal computer to compose and edit correspondence and memoranda from dictation, verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, and distribute agendas.* Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel as well as lodging arrangements. * Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports. * Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries.