Jade De Silva Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Responsible for developing and improving digital solutions to enhance the experience and objectives of Participants of the National Disability Insurance Agency.

Docklands, Victoria, Australia

Complaints Reimagined program within the Automation Centre Of Excellence, identifying automation opportunities to improve productivity, cycle time and quality. As part of this role, defined and implemented Automation Anywhere bot (concept through to production), discovery for automation opportunities across other manual functions, and high level of support.

Manage process improvement initiatives within the changing business environment. This included the change calendar and initiatives across Affluent & Private Advisers.

A newly created team following a transformation project (2018) that I was involved in, this role supported our frontline teams with navigating the change that we had recently implemented. Compliance support to 200+ staff members - across business process changes, and regulatory change.

Build and deployment of medium to large process improvement initiatives, which drive time saving, and reduce cost of advice process for the business, and delivering an enhanced employee experience.

Supporting the delivery of operational and strategic initiatives to optimise process, as well as supporting the operational effectiveness of the business nationally.

Superannuation, investment and insurance product research, as well as process improvement.

In this role, I managed migration of all clients to XPLAN software and created electronic database (CRM) for records, documents and development of process to auto-generate Fact Find document and Advice templatesI supported ongoing service proposition as part of regulatory requirements and created corresponding marketing materials, as well as facilitated.

Financial Services - Rg146

Certificate Iii Business Administration