Jade Serrano Email & Phone Number

Carlsbad, California, United States

In my role as a New Patient Care Specialist II at Advanced Diabetes Supply, I remotely worked to complete intake for members to receive diabetes testing supplies. I contacted new patients through various channels, coordinated with physicians for prescriptions, and ensured timely delivery of supplies, resulting in a 90% increase in new patient acquisition..

Victorville, California, United States

• Proficiently utilized the CivilServe system for data input, financial management, and record keeping.
• Supervised employees, scheduled tasks, and ensured smooth daily operations.
• Facilitated officer travel arrangements, provided after-hours IT support, and managed vital data updates.

Hesperia, California, United States

• Handled high call volumes daily, managing over 100 calls with a 1% dropped call rate at DIRECTV.
• Member of the 'save team' dedicated to resolving customer issues and preventing cancellations.
• Utilized Siebel to process work orders, address customer complaints, and update information.

Hesperia, California, United States

• Provided exceptional customer service by assisting patrons with questionnaires in multiple languages.
• Answered questions and guided patrons on how to fill out questionnaires accurately.
• Maintained records and completed clerical functions efficiently at the U.S. Census Bureau in Hesperia, California.