Jade Upton Email & Phone Number

Eveleigh, New South Wales, Australia

Eveleigh, New South Wales, Australia

Rozelle

Provide high level clerical and administrative support to the senior manager, through the preparation of correspondence including meeting minutes and memoranda, maintenance of documents and files, and undertaking other routine duties as directedExercise discretion and ensure confidentiality in handling all critical and politically sensitive issues that require the senior manager’s attentionCoordinate and maintain the senior manager’s diary, including managing competing priorities… Show more Provide high level clerical and administrative support to the senior manager, through the preparation of correspondence including meeting minutes and memoranda, maintenance of documents and files, and undertaking other routine duties as directedExercise discretion and ensure confidentiality in handling all critical and politically sensitive issues that require the senior manager’s attentionCoordinate and maintain the senior manager’s diary, including managing competing priorities, arranging meeting schedules, travel arrangements and monitoring email and telephone callsOrganise meetings and conferences for the senior manager, including arranging venues, catering, sending invitations, and preparation of agendas and meeting documentationManage the workflow correspondence tracking system to ensure timely responses to all internal and external correspondence by registering incoming correspondence, coordinating the allocation and distribution of correspondence to the relevant business areas and through the monitoring of all follow up actionsProvide human resources or financial support when required through the reconciliation of accounts and personnel timesheets, procurement of goods and services, administration of budgets and monitoring of expenses, including petty cashProvide a high standard of customer service in the delivery of duties to support the organization and meet our customer’s needsBuild and maintain strong and cooperative working relationships with the RMS Executive team, Transport for NSW, the Minister’s Office and external stakeholders to ensure that priorities and deadlines are metContribute to the development of the business area’s clerical and administrative capability through the identification and recommendation of system and process improvementsSystems used – Microsoft Office, iMS, ESS, SAP, Workflow, ObjectiveFire Warden training completedRecords Coordinator for Objective Show less

Rozelle

Contribute to achieving Contract Management objectives by: ensuring proper approvals are obtained for the creation of purchase orders and for payment of invoices; administering payment of invoices relating to licence feeds, support and maintenance and outsourced contracts including follow-up with project managers to ensure approvals are obtained promptly, cash flow forecasts are met and disputed invoices are managed and credit notes obtained where applicable.Provide administrative support… Show more Contribute to achieving Contract Management objectives by: ensuring proper approvals are obtained for the creation of purchase orders and for payment of invoices; administering payment of invoices relating to licence feeds, support and maintenance and outsourced contracts including follow-up with project managers to ensure approvals are obtained promptly, cash flow forecasts are met and disputed invoices are managed and credit notes obtained where applicable.Provide administrative support for the progression of WHS Program initiatives, including the production of regular status reports, development of presentations and the preparation of submission documentation.Contribute to achieving WHS Objectives by providing administrative support services to the WHS team.Ensure all processing activities are accurately maintained and reconciled by liaising with vendors and maintaining collaborative relationships with internal and external stakeholders associated with the existing programs by timely and accurate payments to vendors, based on contractual terms and maintenance of contract records.Support management of risk by providing purchasing advice and support by developing knowledge of purchasing policy.Assist managers to monitor financial positions by providing regular financial status reports and other relevant informationSupport the branch’s contract management practice by providing support and expertise in the issuing of WHS tender documents via the NSW eTendering website. Show less

North Sydney

Responsibilities: • Provide high level clerical and administrative support to the Chief Executive through the preparation of routine correspondence, maintenance of files, welcoming visitors, screening telephone calls and undertaking other general clerical tasks.• Exercise discretion and ensure confidentiality in handling all critical and politically sensitive issues that require the Chief Executive’s and/or Minister’s attention. • Asist the Executive Assistant to organize… Show more Responsibilities: • Provide high level clerical and administrative support to the Chief Executive through the preparation of routine correspondence, maintenance of files, welcoming visitors, screening telephone calls and undertaking other general clerical tasks.• Exercise discretion and ensure confidentiality in handling all critical and politically sensitive issues that require the Chief Executive’s and/or Minister’s attention. • Asist the Executive Assistant to organize meetings and conferences for the Chief Executive, including arranging venues, catering, sending invitations, and preparation of agendas and meeting documentation. • Manage the workflow correspondence tracking system to ensure timely responses to all internal and external correspondence by registering incoming correspondence, coordinating the allocation and distribution of correspondence to the relevant branches and through the monitoring of all follow up actions. • Provide a high standard of customer service in the delivery of duties to support the organization and meet our customer’s needs. • Build and maintain strong and cooperative working relationships with the RMS Executive team, Transport for NSW, other operational agencies, the Minister’s Office and external. Show less

North Sydney

•Provide high level clerical and administrative support to the senior manager, through the preparation of correspondence including meeting minutes and memoranda, maintenance of documents and files, and undertaking other routine duties as directed•Exercise discretion and ensure confidentiality in handling all critical and politically sensitive issues that require the senior manager’s attention•Coordinate and maintain the senior manager’s diary, including managing competing priorities… Show more •Provide high level clerical and administrative support to the senior manager, through the preparation of correspondence including meeting minutes and memoranda, maintenance of documents and files, and undertaking other routine duties as directed•Exercise discretion and ensure confidentiality in handling all critical and politically sensitive issues that require the senior manager’s attention•Coordinate and maintain the senior manager’s diary, including managing competing priorities, arranging meeting schedules, travel arrangements and monitoring email and telephone calls•Organise meetings and conferences for the senior manager, including arranging venures, catering, sending invitations, and preparation of agendas and meeting documentation•Manage the workflow correspondence tracking system to ensure timely responses to all internal and external correspondence by registering incoming correspondence, coordinating the allocation and distribution of correspondence to the relevant business areas and through the monitoring of all follow up actions•Provide human resources or financial support when required through the reconciliation of accounts and personnel timesheets, procurement of goods and services, administration of budgets and monitoring of expenses, including petty cash•Provide a high standard of customer service in the delivery of duties to support the organization and meet our customer’s needs•Build and maintain strong and cooperative working relationships with the RMS Executive team, Transport for NSW, the Minister’s Office and external stakeholders to ensure that priorities and deadlines are met•Contribute to the development of the business area’s clerical and administrative capability through the identification and recommendation of system and process improvements•Systems used – Microsoft Office, iMS, ESS, SAP, Workflow, Objective•Acting in Executive Assistant to Director - Corporate role during absences •Fire Warden on the floor, training completed Show less

Bondi Junction

• completion of all assigned daily tasks through planning, professionalism, enthusiasm and high levels of customer service• build rapport and develop excellent relationships with travel agents, suppliers and key agency groups• expand client base, raise the overall number of bookings utilising all products, assist in the achievement of the company’s revenue targets and maintain the highest customer service• provide support and assistance to BDM’s• participate in all product… Show more • completion of all assigned daily tasks through planning, professionalism, enthusiasm and high levels of customer service• build rapport and develop excellent relationships with travel agents, suppliers and key agency groups• expand client base, raise the overall number of bookings utilising all products, assist in the achievement of the company’s revenue targets and maintain the highest customer service• provide support and assistance to BDM’s• participate in all product, destinational and system training• action and distribute all emails that are sent to any inbox associated with reservations• answer phones in a timely manner• answer phones in a professional manner at all times• fix any problem bookings in a timely manner including bookings received from international offices• advise reservations manager or team leader of any errors made that has cost the company money for approval• handle any relocation situation on an urgency matter• handle any written complaint and/or refund request• action all email within 24 hours of receiving them via RT system• allocate offline payments to bookings• amend and cancel items as per travel agents requests either by phone call or email• check if a price compete can be applied to a booking when requested by agent and approve quotes if needed• regularly up sell product on new and existing bookings• booking any hotel and service (hotels, transfers activities, ferries) as per travel agents request and sourced offline if needed within 24hrs• keeping abreast of current developments and industry trends and provide professional advice in areas of expertise• develop and enrich new and existing relationships with agents and suppliers• systems used - outlook, back office, RT, skype and excel• maintain average call wait times to under 2 minutes• call abandonment rate to be less than 5%• call monitoring results to remain above 90% Show less

• provide information, advice and booking services for people wishing to travel• demonstration of products and goods available to clients• ensure enquiries are actioned within 24hrs• provide literature and information to clients concerning local, interstate and international tours; travel routes; accommodation; local customs; fares; and travel regulations• discuss client requirements and advise on suitable options• plan, prepare and cost itineraries (travel plans) for… Show more • provide information, advice and booking services for people wishing to travel• demonstration of products and goods available to clients• ensure enquiries are actioned within 24hrs• provide literature and information to clients concerning local, interstate and international tours; travel routes; accommodation; local customs; fares; and travel regulations• discuss client requirements and advise on suitable options• plan, prepare and cost itineraries (travel plans) for clients• make travel, accommodation and related bookings• confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirements• issue tickets for travel, accommodation vouchers and all relevant documentation and ensure they are professionally presented and thoroughly checked, delivered on time and error free• collect payments and maintain records of transactions• assist with changes to travel arrangements and bookings where required.• resolve client issues in a satisfactory manner for all parties• meet and exceed client expectations • support, encourage and offer help to other team members• share product knowledge and information • systems used include - the internet, Omnis7/Client, Travelport Universal Desktop/TUD, Terminal/Galileo, Gmail, Store Email, ESS, Quickdox, Payroll Kiosk, AST’s, Quicktrip, Closer, Incontrol/Calypsonet, Paymentgate, Quickbeds, Flightdeck/Intranet, Pricebeat Portal, ECA, Fare Edge, Gateway, Commonwealth Awards Points, Covermore, GSA, Perks• Eftpos reconciliation• ensure the store is tidy at all times including vacuuming, taking out of rubbish etc • Banking• Mail• Transfer at the end of every month• AM Planners• Ticket Centre Statement Reconciliation• Jetstar Statement Reconciliation• Queues• Infinity Reconciliation• Window Signs• Insurance Reconciliation• Stationery/Brouchure Order Show less

• Liaising with customer relations, branch office, e-sales, distribution, display, reception, finance, account managers, market managers and true local. • Liaising with customers and the general public• Use of Microsoft office, internet explorer, outlook, Cyber$ell, Siebel• Liaise with sales support team and graphic designers to design and develop advertisements as required• Profiling customers’ needs• Providing excellent customer service to the client and their… Show more • Liaising with customer relations, branch office, e-sales, distribution, display, reception, finance, account managers, market managers and true local. • Liaising with customers and the general public• Use of Microsoft office, internet explorer, outlook, Cyber$ell, Siebel• Liaise with sales support team and graphic designers to design and develop advertisements as required• Profiling customers’ needs• Providing excellent customer service to the client and their needs• maximising revenue through effective negotiation of advertising space and associated costs• Identifying opportunities to upsell print media and online products• Working proactively with Sales Manager to identify campaigns and initiatives which maintain and increase sales revenue• manage and grow key account customers in allocated portfolio• negotiate and renew corporate advertising contracts as required• Achieving <0.85% credits• entering advertisement data and conversations notes into Cyber$ell and Siebel• develop and maintain account plans• ensure quality and data integrity of all new and current customer records• Attaching advertisement confirmation records and proof to the appropriate system files• ensure minimal customer record duplicates• adhere to work schedule as allocated by workforce planning• cold calling• managing revenue and g drive for each publication and ensuring all data is entered in correctly• working to deadlines to ensure, all ads are in and payments made and magazines go to print on deadline• Proofing of pages and ads• setting up accounts in required systems and ensuring all payments are collected• mail outs • liaising with the accounts division Show less

St Leonards

• Working directly with consumers and responding to all enquires relating to the CCA/TCCC range of products• Following up on queries with other departments and consumers• Meeting strict deadlines• Liaising with Quality Rep’s on a daily basis• Use of Microsoft outlook, Cisco, Omnis, Business Objects, Lotus Notes, Excel, Verint, Coke Unleashed, Coke Unleashed Back End tool• Answering calls in a timely and efficient manner• Responding to consumers email enquires for… Show more • Working directly with consumers and responding to all enquires relating to the CCA/TCCC range of products• Following up on queries with other departments and consumers• Meeting strict deadlines• Liaising with Quality Rep’s on a daily basis• Use of Microsoft outlook, Cisco, Omnis, Business Objects, Lotus Notes, Excel, Verint, Coke Unleashed, Coke Unleashed Back End tool• Answering calls in a timely and efficient manner• Responding to consumers email enquires for CokeUnleashed, Coca Cola and SPC/Ardmona• One call resolution• Pro-active handling and blame free approach to problem solving• Observing OH&S procedures Show less

• Interview people looking for work and record relevant personal and work details to match them with appropriate jobs• Receive and record job vacancy information from employers• Organise advertising, interviewing and selection processes for recruitment campaigns • Interview job seekers and prepare shortlists of candidates for referral to prospective employers• Check references and suitability of applicants before referral to employers• Prepare resumes and correspondence for… Show more • Interview people looking for work and record relevant personal and work details to match them with appropriate jobs• Receive and record job vacancy information from employers• Organise advertising, interviewing and selection processes for recruitment campaigns • Interview job seekers and prepare shortlists of candidates for referral to prospective employers• Check references and suitability of applicants before referral to employers• Prepare resumes and correspondence for suitable applicants to forward to employers• Advise job seekers regarding their personal presentation at interviews and about their written applications and resumes• Assist with sales and marketing duties designed to increase the client base, including visiting employers to discuss consultancy service and fees, assess working conditions• Prepare job descriptions and letter of appointment• Receive and document timesheets • Cold calling• Screening of resumes/ phone screening candidates• Use of internal database, continually updating• Sales forecasting• Achieving sales targets• Prepare marketing packs and distribution of marketing packs• Collating information in spreadsheets Show less

Diploma Of Business

Hsc

Diploma Professional Freelance Journalism