Supportive landlord for the independent Living Program with St Bart's.

Greeting and directing staff, visitors and external stakeholders to the relevant area within the centre• Scheduling medical and counselling appointments for pre-existing and new clients• Referring to other health centre’s and clinics for clients outside of the Centre’s catchment zone• Processing and directing mail and incoming packages or deliveries• Maintain and update health records within the Medtech Health Information System• Billing and invoicing clients and processing Medicare claims• Providing support to Doctor and Nurses with everyday administrative tasks such scanning, phone calling and emailing clients• Ordering of office stationery and maintaining general office supplies needed around the office• Maintain petty cash for miscellaneous office purchases, recording incoming and outgoing transactions• Maintain daily banking records and batching weekly Medicare invoices and receipts to send to Medicare online for processing• Compiling statistics of the number of clients referred to other health centers and clinics

• Assessing and processing Class 1 oversize and over mass vehicle applications• Assessing and processing Class 2 Heavy Vehicle Permit applications• Issue access Permits and refusals documents• Providing Customer Service by providing detailed advice for using road maps and assisting in planning routes for Customers• Assisting people in the use of the Customer Portal to complete applications• Providing advice with applications to ensure the Customer complies with vehicle standards, and regulatory requirements • Assist Customers in the understanding of the Heavy Vehicle National Law regarding their combination of Heavy Vehicle• Assist Stakeholders with understanding their responsibilities to the National Heavy Vehicle Regulator and the Australian heavy vehicle road transport sector• Maintaining strong relationships with Road Managers and Operators and ensuring the integrity of the NHVR is upheld• Deliver exceptional customer orientated service to all external and internal stakeholders and customers• Ensure confidential information is handled and dealt with in accordance with the relevant legislated and/or corporate policy requirements • Maintaining professional verbal and written communication at all times. • Ensuring conflict resolution is dealt with in a timely and proficient manner.• Engaging in the implementation and refinement of process improvements and innovative demand management strategies• Adhering with all WH&S policies and procedures to ensure a safe and healthy work environment at all times

• Close liaison with the Allocations and Housing teams regarding referrals for support.• Conduct initial assessments of needs with the referring officer upon receipt of referralsCovering four main support areas :o Early intervention with pre tenancy supporto Start of tenancy support (move in)o Early intervention support for tenants with the potential to breach their tenancyo Re-active tenancy support when tenant is breaching a condition of their tenancy• Empowering supported tenants to identify areas of difficulty and to develop strategies together to address them• Develop action plans, including exit plans, when appropriate • Provide support and assistance to clients to achieve their goals• Arranging appointments/ visits with tenants which suit their needs in order to maintain a positive relationship• Assist tenants in accessing information, support, services, and resources which may help to sustain their tenancy including making referrals• Develop and maintain relationships with relevant service providers to improve opportunities for tenants

• Research and take responsibility for having up-to-date information available for those enquiring as to their housing options, both with Foundation Housing and with other housing providers• Attend to enquiries regarding housing applications at front desk and over the telephone• Provide telephone counselling to people at risk of homelessness and in crisis situations • Conduct telephone assessment to assist people to identify the most appropriate housing options for their needs• Assist applicants with mental or physical disability to complete all necessary paperwork for lodging and housing applications• Assist in intake and assessment of new tenants within the Allocations team• Assist in intake and assessment of new residents within the Lodging team• Assessment and referrals to refuges and emergency accommodation where required• Referrals to support such as: emergency relief services, Domestic Violence services and Alcohol & Drug services• Promote and maintain the register of interest for Lodging & Shared and Affordable Housing lists• Check and confirm that applicants are listed on the Joint Wait List and provide update of timeframe to receive community housing• Record, process and manage the internal housing transfer waitlist • Assistance with updating the transfer policy and developed the new transfer application form

APS Level 3 Visa Processing Officer-Student Visa Program-6 Months in this roleAPS Level 4 Visa Processing Officer Temporary Work (skilled) (Subclass 457) visa program-6 Months in this role• Assessing sponsorship, nomination and visa applications for the Temporary Work (skilled) (Subclass 457) visa program. • Assessing Student Visa applications for multi-disciplinary educations• Correspondence with migration agents and applicants on final decision-Approval or Refusal• Writing and formatting relevant letters of correspondence such as refusal of visa, natural justice, approval of visa and request for further information• Requesting more documents if criteria not met• Record and Case managementAPS Level 3 Administration Officer-3 Months in this role• Receipting of Visa Application Charge (VAC1) Parent VisaApplications.• Correspondence with clientele regarding VAC1 application information.• Thorough review of applications for validations.• Registering applications for progression to Case Officers.• Filing, assigning file numbers and organising client files and mail.

Report on latest Direct Mail campaign results in the monthly WA Executive Council report by generating a report on the national database• Maintain donor retention and provide excellent customer feedback whilst adhering to the WA Donor Care Plan• Manage and action all donor complaints/feedback at a local level, in addition to all complaints/feedback identified by Supporter Services• Contact cancelled Regular Givers as notified by national office by phone and/or e-mail to thank them for their support. Assist the Bequest and Major gifts Coordinator to increase the return and build the profile of the Heart Foundation’s Major Gifts program by conducting the following activities:• Writing and providing reports on Raiser’s Edge to identify major Giving prospects• Ensuring activities that involve Major Gift prospects are properly recorded as an action on Raiser’s Edge• Updating Raiser Edge records of deceased estate information. Along with Bequest pipeline of personal confidential estate information

• Data entry/Editing data• Customer service/conflict resolution skills• Contacting providers discussing confidential information via telephone for Employees Earnings and Hours survey• Meeting deadlines to obtain information for output