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Jade A. Email & Phone Number
Onboarding Manager
at
RadarFirst
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Onboarding Manager
Location
St Helens, Oregon, United States
Company size
Who is Jade A.? Overview
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Quick answer
Jade A. is listed as Onboarding Manager at RadarFirst, a company with 48 employees, based in St Helens, Oregon, United States. AeroLeads shows a matched LinkedIn profile for Jade A..
Jade A. previously worked as Associate Director of Customer Support at Navex and Senior Manager, Customer Support at Navex. Jade A. holds Bachelor'S Degree, Sociology from Portland State University.
Company email context
Email format at RadarFirst
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RadarFirst
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Profile bio
About Jade A.
I am a passionate servant leader with over a decade of experience. Throughout my career I have focused on ensuring a positive team culture and growing teams to reach their fullest potential. I have had the privilege of working for small companies with less than 50 employees, to the largest multi-media conglomerate in the world. I thrive in dynamic environments and love tackling challenges head-on, whether solving performance issues or working to improve processes. I am a dependable manager, working to turn confrontations into positive relationships while remaining flexible in day to day operations with a service-orientated mindset. When I am with an organization, I am extremely loyal to my team and the causes that are important to them.My core strength is building relationships, and I am also highly skilled in reporting, phone systems, technical writing, process documentation, case management, customer support, and technical troubleshooting. I take pride in being able to jump into the trenches with my team.In my spare time you can find me at the river with my dogs, enjoying a wine tasting with friends, or playing video games with my son - all of which keep me energized and inspired for whatever adventure life throws my way. I look forward to making a meaningful impact with whoever I work with, and bringing a smile to the faces of those around me.Former names: Stephanie Lukas, Stephanie Addison
Current workplace
Jade A.'s current company
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Radarfirst
13 roles
Jade A. work experience
A career timeline built from the work history available for this profile.
Onboarding Manager
CurrentServe as the primary point of contact for managing the customer onboarding process over the phone and through email and web-based meetings to ensure user adoption, retention, and overall success while providing technical support as needed.
Oct 2024 - Present
Associate Director Of Customer Support
- Led team of 26 individuals, cutting initial response times in half, reducing resolution by 40%, and increasing CSAT scores by 5%- Collaborated cross-functionally with product development, implementation, sales and others to address customer concerns and drive product enhancements- Acted as key point of contact for escalated customer issues, resolving.
May 2022 - May 2024
Senior Manager, Customer Support
- Individual contributor mentoring, time, and performance management- Manager onboarding and mentoring- Customer Escalations- Streamlining interview questions and process- Process Documentation- Recursive training- Reporting and data analysis- Dashboard creation and management for individual contributors- Cross-departmental work to consolidate and manage.
Apr 2022 - May 2022
Manager, Customer Support
- Individual contributor training/onboarding, mentoring, time, and performance management- Customer escalations- Process Documentation- Process improvement policy creation- Individual contributor skills ranking and promotion readiness testing- Reporting- Schedule creation- RFP software testing- Cross-functional & cross-departmental collaboration on product.
Sep 2018 - Apr 2022
Senior Client Support Technician
- Technical troubleshooting (Learning Management System, Office)- Customer escalations- Special projectsApplications: NAVEXEngage, TopClass, PolicyTech, Fiddler, Interaction Connect, Salesforce (Classic & Lightning), BlueJeans, MS Office 365 SuiteHighlight: Revised training workbook, led the team in all KPIs
May 2017 - Sep 2018
Implementation Analyst
- Technical Troubleshooting (Learning Management System, Microsoft Office)- Migration project management- Implemented customers onto the company's new Online Training PortalApplications: NAVEXEngage, TopClass, Salesforce Classic, i3 phone system, WebEx, Microsoft Office 365 SuiteHighlight: Created training workbook from scratch
Sep 2016 - May 2017
Accounts Payable Team Lead
- Onboarding and recursive training- Time management and scheduling- Accounts Payable SME- Editor and Technical Writer- Customer CommunicationsApplications: MS Office, WordPress, MailChimp, Bill.comHighlight: Led team to the highest level of performance in company history.
Jan 2014 - Sep 2016
Installer Support | Training | Technical Writing
- Provided customer order confirmation and satisfaction calls- Managed installer's schedules- Troubleshooting (product issues, policy, internal tools)- Internal Policies SME- Knowledge Base creation- TrainingApplications: proprietary scheduling and CRM software.Highlight: creating a knowledge base from the ground up, developing and implementing training plan
Jan 2013 - Jun 2013
Technical Team Lead
Linktech Worldwide
- Online advertising technical account manager- Created and maintained Knowledge Base- Product Offering SME- QA of agent work- Maximizing profitabilityApplications: Microsoft AdCenter, BingAds, Google AdWords, Microsoft CRM, MS OfficeHighlight: Internal CRM to Microsoft CRM migration; created knowledge base from ground up
Feb 2012 - Dec 2012
Technical Support Specialist
- Technical Troubleshooting (Printers, Video Game Consoles, Networking, Online Gaming) via phone, email, and chat- QA of online advertisements- TAM and Sales Planner- Technical Writer- Video Game Alpha TestingApplications: HTML, Java, Eventum, MS Ad Expert, MS Ad Center, MS Visual KB, Fiddler, Flash, JavaScript, MS Office, internal phone and case handling.
Dec 2007 - Jan 2012
Front Of House
Mar 2006 - Dec 2007
Retail Associate
Nov 2005 - Feb 2006
Team & coworkers
Colleagues at RadarFirst
Other employees you can reach at radarfirst.com. View company contacts for 48 employees →
AW
Allison Williams
Colleague at Radarfirst
Kingston, Kingston, Jamaica, Jamaica
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AL
Alex Layng
Colleague at Radarfirst
Greater Chicago Area, United States
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KF
Kelli Felmlee
Colleague at Radarfirst
Greater Minneapolis-St. Paul Area, United States
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WB
Whitney Banks
Colleague at Radarfirst
Portland, Oregon, United States, United States
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BB
Brianne Balasubramanian
Colleague at Radarfirst
Portland, Oregon, United States, United States
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MC
Mike Chu
Colleague at Radarfirst
Portland, Oregon, United States, United States
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GK
Gina Kieffer
Colleague at Radarfirst
Greater Phoenix Area, United States
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PM
Phil Mayfield
Colleague at Radarfirst
Vancouver, Washington, United States, United States
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TH
Tate Henry
Colleague at Radarfirst
Kansas City, Kansas, United States, United States
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KR
Khaliyl Roberson
Colleague at Radarfirst
New York City Metropolitan Area, United States
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Allison Williams
Colleague at Radarfirst
Kingston, Kingston, Jamaica, Jamaica
View →
AL
Alex Layng
Colleague at Radarfirst
Greater Chicago Area, United States
View →
KF
Kelli Felmlee
Colleague at Radarfirst
Greater Minneapolis-St. Paul Area, United States
View →
WB
Whitney Banks
Colleague at Radarfirst
Portland, Oregon, United States, United States
View →
BB
Brianne Balasubramanian
Colleague at Radarfirst
Portland, Oregon, United States, United States
View →
MC
Mike Chu
Colleague at Radarfirst
Portland, Oregon, United States, United States
View →
GK
Gina Kieffer
Colleague at Radarfirst
Greater Phoenix Area, United States
View →
PM
Phil Mayfield
Colleague at Radarfirst
Vancouver, Washington, United States, United States
View →
TH
Tate Henry
Colleague at Radarfirst
Kansas City, Kansas, United States, United States
View →
KR
Khaliyl Roberson
Colleague at Radarfirst
New York City Metropolitan Area, United States
View →
2 education records
Jade A. education
Bachelor'S Degree, Sociology
Associate'S Degree, Liberal Arts And Sciences/Liberal Studies
FAQ
Frequently asked questions about Jade A.
Quick answers generated from the profile data available on this page.
What company does Jade A. work for?
Jade A. works for RadarFirst.
What is Jade A.'s role at RadarFirst?
Jade A. is listed as Onboarding Manager at RadarFirst.
Where is Jade A. based?
Jade A. is based in St Helens, Oregon, United States while working with RadarFirst.
What companies has Jade A. worked for?
Jade A. has worked for Radarfirst, Navex, Navex Global, Ibridge, Llc, and Custom Decorators, Inc..
Who are Jade A.'s colleagues at RadarFirst?
Jade A.'s colleagues at RadarFirst include Allison Williams, Alex Layng, Kelli Felmlee, Whitney Banks, and Brianne Balasubramanian.
How can I contact Jade A.?
You can use AeroLeads to view verified contact signals for Jade A. at RadarFirst, including work email, phone, and LinkedIn data when available.
What schools did Jade A. attend?
Jade A. holds Bachelor'S Degree, Sociology from Portland State University.
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