Jade Chen Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Seattle, Washington, United States

Analytics Capstone Lab(ACL)Project-Workplace Analytics

-Increased 10% logistic margin by creating monthly P&L reports with Excel to identify and measure cost reduction and margin improvements of 100+ key accounts and roll out contract renewals.-Achieved 90% on-time food delivery and improved on-time assignment of food delivery drivers by 3.5% by building analytics experiments and reports to adjust operation and launch tipping campaigns during lockdown in Taiwan.-Worked with data teams to automate standard reporting and improved reporting accuracy by 50% by ensuring data quality in Excel(index, conditional list, pivots, lookups) before updating the database.-Achieved decrease in incident rate by working with 2 main delivery partners in Taiwan to resolve customer complaints, negotiate compensations, and optimize internal procedures.

Taipei City, Taiwan

-Achieved 110% revenue target for 20 product lines in 2019 by analyzing historical data, setting budget, and providing weekly revenue insights to the CEO and executive team.-Optimized 10% of the supplier contracts and increased 8% annual profits by establishing supplier segmentation and applied classification to provide recommendations for supplier contract negotiations.-Achieved 15% margins for the ecommerce business unit by reviewing stagnant inventory and setting up key performance metrics with spreadsheet models.-Reduced the company’s annual logistics costs by 29M in 2019 by conducting exploratory data analysis, identifying key monitoring metrics and building an anomaly detection report.-Increased automated billing issuances by 21% in 6 months and saved a total of 600 hours/month of labor across 4 departments by initiating an internal paperless process.-Designed 3 automated reports in the internal database for teams across Sales, Finance, and Operation departments to use by identifying key metrics, building spreadsheet models and working with data teams.

Taipei City, Taiwan

-Identified top 3 sources of traffic for 5 products to improve search engine optimization by creating web traffic analysis(CTR, traffic sources, visits, conversion rate) using Google Analytics.-Established monthly regional marketing reports on trends and competitors for over 10 overseas branches by using Google Trends and Google keywords.-Developed 2 Facebook posts and reached 80k likes and over 100 shares for ASUS Global social media campaign to promote J.D. Power award recognition.- Assisted the execution of 2016 Computex seminars and press event.

Taipei City, Taiwan

- Coordinated social media campaigns on recruiting, activity promotions and web material designs.- Planned and executed new brand marketing strategy by interviewing 10 Taiwanese NPOs and published on NPOst.org column, increased future partnership opportunities and brand awareness.- Student consultant project on website optimization by conducting target audience interviews and website user interface case studies.

Master Of Science - Ms

Bachelor Of Arts - Ba