Jade Ho Email & Phone Number

As a Real Time Analyst at First Central, I use my data analytics skills, Power Bi and CMS tools to monitor and optimise the performance of the contact center operations. I work with a team of schedulers, analysts and managers to ensure the delivery of high-quality service and customer satisfaction. I have over 3 years of experience in the contact center industry, having worked for Iceland Foods and The Contact Company, where I supported the multiple accounts such as Nespresso, Argos and NS&I. I have also completed several online courses and certifications on data analytics, leadership, and improving my thinking, which have helped me enhance my competencies and grow professionally. I am passionate about finding insights and solutions from data, and I am always eager to learn new skills and technologies.

Listed skills include Leadership, Diversity And Inclusion, Customer Communication, Floorplanning, and 32 others.