Concierge
Alden Park Apartment Homes
• Provides brochures, floor plans and other collateral to clients• Calls after each completed service order with a follow up customer service call and document the status•Calls each new move in and welcome them home•Completes guest cards, provides mini tours, and acts on leasing behalf during off hours•Retrieves packages for residents•Provides refreshments to residents and guests•Maintains Concierge Binder•Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus etc as described in the binder layout•Uses Internet as an aid in providing micro and macro information to residents and guests•Maintains a clean and orderly front desk, lobby area, and storage closets were applicable•Prepares incident reports and correlating documentation•Adheres to established policies related to fair housing•Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professionalmanner•Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts•Assists in planning monthly resident events•Assists in planning monthly outreaching and networking events•Assists in planning of annual CEL event•Assists all residents and guests with questions and inquires of both the property and of the community•Assist in filling in at sister communities and events when needed•Answers the telephone. Communicate with the staff and residents through portable radio and building intercom system•Receives flowers and packages and maintain log when necessary•Assists in maintaining building lobby, cleans glass/carpets as needed