An insurance professional with experience in personal and commercial lines with a specialty in auto claims. I started my career in GEICO's management development program rotating through multiple levels of claims and have experience directly handling liability, no-fault, and litigated bodily injury files. In my current role, I lead a team of 10 associates which includes a supervisor and 4 indirect reports with an average caseload of over 1200 files ranging from property damage only to litigated bodily injury cases. I have experience in hiring, onboarding and training, coaching and documenting performance issues, developing performance improvement plans, maintaining staffing, addressing escalations such as escalated authority requests and coverages issues.Designations: CCP, Lean Six Sigma Yellow Belt CertifiedLicensed for all-lines in: CT, DE, FL, GA, KY, LA, NC, NH, OK, RI, TX, VT, WY, SCOrganizations: I am an active member of NAAIA, CLM, and RISESpecialties: My specialties include conducting claims investigations, claim litigation, determining and establishing coverage/reserves, evaluating complex claims, identifying potential fraud red flags, conducting audits, driving productivity and quality results, and promoting excellent customer service.
Listed skills include Microsoft Office, Leadership, Customer Service, Retail, and 32 others.