Re-organised as part of a structure change, the Software Engineer role combines the application support tasks with the development work previously performed by a dedicated engineering team. Still with the same responsibilities as the previous role, additional tasks now include:- Analysing and optimising existing services- Producing and implementing software solutions using TDD- Following ITIL Change Management controls

Providing second and third line application support for the Merchanting, Consumer and Contract divisions of Travis Perkins, as well as developing tools and programs for the Service Desk using UniVerse/PICK Basic software.

Working as a Senior Service Desk Analyst for a highly respectable FTSE100 company, providing first line support for all IT queries via telephone and email mediums. As a Senior Analyst I also co-managed a team of eight analysts, performed development reviews, coached and analysed team KPIs.- Promoted from Analyst to Senior after 7 months- Obtained ITIL Foundation qualification- Travelled to China in August 2014 to assist with the Google for Business transition-… Show more Working as a Senior Service Desk Analyst for a highly respectable FTSE100 company, providing first line support for all IT queries via telephone and email mediums. As a Senior Analyst I also co-managed a team of eight analysts, performed development reviews, coached and analysed team KPIs.- Promoted from Analyst to Senior after 7 months- Obtained ITIL Foundation qualification- Travelled to China in August 2014 to assist with the Google for Business transition- Developed automated tool for every Service Desk team to assist in analysing team member’s call KPIs over a monthly period. Show less

Offering bookkeeping and computer services in Northamptonshire

Beginning part-time at the Wickes National Customer Service Centre while completing an AAT course, my responsibilities included processing telesales and chasing courier/store deliveries as well as answering general queries over the phone or via email. As a Deputy Team Leader, I assisted my colleagues with customer complaint escalations and assisted my Team Leader with analysing statistics for team members.- Promoted from Customer Advisor to Deputy Team Leader within 12 months-… Show more Beginning part-time at the Wickes National Customer Service Centre while completing an AAT course, my responsibilities included processing telesales and chasing courier/store deliveries as well as answering general queries over the phone or via email. As a Deputy Team Leader, I assisted my colleagues with customer complaint escalations and assisted my Team Leader with analysing statistics for team members.- Promoted from Customer Advisor to Deputy Team Leader within 12 months- Developed a Google ‘Digital Flipchart’ with important information and conversions calculator to assist in our day-to-day tasks Show less

Going through Impact Recruitment Agency, I worked as a customer Service Advisor assisting Transport for London customers with their Oyster Card queries and problems, often processing card payments via telephone.

Began working as a customer service advisor and cashier until October 2009 when I was promoted to Cash Office Clerk. From October 2010 I was then promoted to Service Supervisor, assisting another supervisor and Customer Service Manager in managing the front service team.