Jaden Trujillo Email & Phone Number

Summerville, SC, US

• Directed 6 CSM’s each owning roughly 50-75 accounts representing $7 million in ARR
• Integrated improved renewal process through Salesforce automation and triggers thatdrove NRR from 102% to 113%
• Grew upsell in Q3/Q4 of 2022 by 40% by leading two associate CSM’s through a newbusiness development model to current clients on the lowest software tier.
• Produced value-driven business review PowerPoint template to increase clientsunderstanding of savings and value Sifted provided to the client’s bottom-line
• Coached team members via the Sandler Sales methodology and Gong to further theirgrowth and strategy on renewal conversations to reduce churn within their own portfolios
• Developed reports via Salesforce to present to CXO and VP of Customer Success to trackchurn, CSAT, customer health, and ARR

• Led 8 CSM’s each owning 40-50 accounts representing $35 million+ in ARR
• Increased retention from 87% to 93% quarter over quarter through consulting team members on negotiating multi-year renewal deals in exchange for smaller price increases
• Carried and maintained a portfolio of top Enterprise clients including Honeywell, T-Mobile and ADT representing over 15 million in ARR
• Developed strategic business review process to present QBR’s to VP and C-Level executives on value provided by the Impartner Software
• Led buying process and implemented Churnzero to increase automation for team members to complete email tasks, call notes and records more seamlessly
• Strategized with the Customer Support Manager to institute framework and cadence on ticket and case resolution resulting in better customer satisfaction survey results

Provo, Utah

• Managed 30+ accounts representing 3+ million in ARR while maintaining 95% retention
• Responsible for leading relationships with top clients including: T-Mobile, Zep, and Verizon
• Increased adoption by 30% across portfolio in the last fiscal year
• Migrated $750k of portfolio from legacy products to flagship product in the last year

Lehi, Utah

• Consulted 200+ franchisees on proprietary lead-gen and review management software
• Assisted Director of Association Management in onboarding and teaching newfranchisees on how to win business in their own area for HOA Management opportunities
• Presented software and HOA Management strategy to 10-12 new franchisees monthly
• Drove adoption through weekly webinar trainings to all franchises as well as one one-on-onezoom calls with franchises to ensure understanding on an individual level

Orem, Utah

• Secured $2.5 million per year contract with client to maintain over 500 properties
• Billed extra irrigation work for over $125,000 in monthly revenue
• Reconciled payroll, credit card accounts and customer/vendor accounts
• Prepared journal entries including accruals for payroll entries
• Developed tracking on progress or projects inside and outside the office through Excel
• Managed and dispatched 14 Sprinkler Tech Crews and 11 Landscape/Maintenance Crews

Orem, Utah

• Managed AR/AP via QuickBooks
• Reconciled credit card accounts with 100% accuracy to insure accurate monthly billing
• Recruited 60 laborers from March to November each year through the H2B Visa program
• Recorded checks and deposits via QuickBooks and Zions Bank
• Maintained company spreadsheets in Excel using pivot tables and V-Look Up
• Produced a bi-weekly payroll of 30 to 100 employees depending on the season

American Fork, UT

• Collected on 20-30 outstanding invoices over 30 days monthly
• Reconciled AR on a weekly basis to ensure receivables were collected in a timely manner
• Coordinated interviews of new hires with a rapidly growing software training company

Master Of Business Administration - Mba, Business

• Professional MBA Program • Strategy, Negotiation, Critical Thinking, Marketing, Finance, and Management Case based coursework

Bachelor’S Degree, Business Administration And Management, General

Activities and Societies: HonorsAwarded the following scholarships: -Exemplary Merit Scholarship -Honors Housing Scholarship -Regents.