Provide business development for a full service digital agency that specializes in website design, online marketing, social media management, and traditional print media.

•Successfully transitioned OEM Channel Incentive customer support from Ireland to Reno and maintained a 72 hour - 99% operations controllable Service Level Agreement (SLA) •Implemented a timeline/readiness plan to prepare support team for increased inquiries due to on-boarding, payments, programs, and system changes•Developed an escalation model to help drive down third party hold times in order to maintain a Microsoft SLA goal of 93% Partner Centric Metric.•Implemented a support plan to resolved inquiries within 24 hours which improved from 75% to 84% over 3 months •Collaborate weekly with marketing and readiness teams to identify opportunities and improve partner and field readiness/communication•Successfully implemented and assisted in a ‘white glove process’ for new distributors who are reporting device sales•Managed and trained the customer support team to efficiently provide quality support and maintain a fiscal year quality management goal

•Successfully managed two Global Channel Incentives Programs with payouts totaling $2 Billion annually while also meeting Microsoft metric of 98% plus for payment accuracy•Prepared and documented training for online platforms•Managed project plan transitions for Channel Incentive Programs•Designed flow charts to identify process gaps in Channel Incentives Programs and worked with the various teams to streamline processes•Tested and executed SQL queries to pull accurate data for customer reporting•Involved in audit readiness plans to identify risks and maintain audit controls to ensure program maintained SOX compliance

•Managed global accounts involving multi-million dollar rebate programs•Communicated effectively with companies on a regular basis to assist their needs and improve overall customer experience•Calculated quarterly, multi-million dollar payments

• Managed sales teams of 100 during the holiday season• Achieved the highest rank of sales goal segments of 65% during Fall 2004 to Spring 2005 • Organized incentives for associates to achieve daily credit plan of 6%

• Involved in developing a retention plan for nursing• Planned, marketed and executed the Culture of Excellence Award for nursing• Member of the Diversity Council, Relationship Based Task Force, Shared Governance, Recruitment and Retention, and Renown Pride