Oversee the global Services team at InfoDesk, including Customer Success and Professional Services, to provide market-leading services for InfoDesk’s customers. Strategy: Develop and refine Services wide strategies to ensure company objectives and KPI's are exceededLeadership: Establish an environment where excellence is at the heart of what the team delivers Cross functional collaboration: Create value by collaborating with fellow executives and colleagues throughout… Show more Oversee the global Services team at InfoDesk, including Customer Success and Professional Services, to provide market-leading services for InfoDesk’s customers. Strategy: Develop and refine Services wide strategies to ensure company objectives and KPI's are exceededLeadership: Establish an environment where excellence is at the heart of what the team delivers Cross functional collaboration: Create value by collaborating with fellow executives and colleagues throughout the organization to increase revenue, reduce costs and improve customer satisfactionProject management: Lead a range of strategic projects from technology implementations to process improvement initiatives, aligned to company objectives Change management: Manage organizational changes include supporting the integration of newly acquired companies Show less

Providing connectors to a diverse content network of global information providers, InfoDesk's proprietary "Smarter Data" technology acquires, integrates, normalizes and semantically enriches large volumes of data in real-time from internal and external sources. InfoDesk collaborates with clients to deliver timely, strategic insight that increases competitive awareness, mitigates risk and provides key data for better decisions.

Achievements include:- Relaunched the company website to improve visitor to lead conversion- Successfully ran the first global event series which resulted in unprecedented lead generation and sales opportunities- Developed and implemented comprehensive campaigns to target audience groups resulting in greater brand awareness and lead generation- Led a successful brand relaunch project across all products

Achievements - Introduced a new reporting process to improve accuracy and consistency in data collection, leading to more beneficial analysis and recommendations- Team leader in launching 'The Care Awards'; a new industry award ceremony which over achieved on entires and attendance targets- Member of a high performing team who won 'Better Together Award' for exceptional collaboration between Informa divisions- Winner of Team Member Of The Month Award for… Show more Achievements - Introduced a new reporting process to improve accuracy and consistency in data collection, leading to more beneficial analysis and recommendations- Team leader in launching 'The Care Awards'; a new industry award ceremony which over achieved on entires and attendance targets- Member of a high performing team who won 'Better Together Award' for exceptional collaboration between Informa divisions- Winner of Team Member Of The Month Award for exceeding expectations - Winner of Q3 High Performer across the Pharma team- Improved MQL to SQL conversion through leading collaborative initiative with a global sales team and the approach to lead management Show less