As holding the only Senior Manager position, I was able to own the total performance of this business unit, and therefore this allowed me more flexibility and accountability when making strategic and impactful decisions. My main focus in this position was to drive the Hospitality Business unit, to become the primary service offering of Transguard within the next 5 years.

Promotion to Senior Manager in the IFS business within Transguard, requiring a more strategic approach, and management of a more senior team. As well as delivering key KPI’s, my focus was on driving the performance of the BU, and identifying a winning strategy to align the Account Management teams in their delivery.

Ensure successful operational delivery of IFM contracts located around Dubai, with an annual value of over 10 Million AED. Client engagement and financial delivery are my main responsibilities, with high emphasis on identifying and developing new and organic business opportunities.

Responsible for 17 cleaning and mailroom staff and for achieving financial goals on the Renault Nissan contract. Key objective of the role is to manage the cleaning and mail room functions at two Renault Nissan sites, ensuring high quality standard delivery and customer satisfaction at all times. I am also responsible for processing financial month end and ensuring the contract hits budget.• 17 Direct reports – Including 2 team leaders• Client and customer engagement• Commercial management• Contractor management• Health and Safety site champion• Recruitment and HR• Managing cost and sales accruals• Posting journals in Open Accounts• Completing financial month end for 3 integrated accounts• Consistently hitting financial target

ISS UK 2 year Graduate scheme consists of various placements in all areas of the FM business. My placements were as follows:Integrated Solutions Division – Carlsberg ContractDirectly assist the account director to help drive contract improvement and overall delivery.• Directly assist Account Director• Work with external consultant to roll out and manage Stabilisation and Integration strategy• Project manage contract retention plan• Producing and reviewing actions to achieve overall contract and business objectives• Leading reviews with Regional directors and site managers• Reporting progress to client and internal directors• Production and roll out of incentive schemeIntegrated Solutions Division – Working for Director of OperationsWorking directly for the Director of Operations on various contracts such as Selex, Telefonica, Oxfam and HP. I was also a member of the National Service Centre mobilisation team, my role focussed around obtaining client engagement and presenting the mobilisation plan to the Steering group which was made up of ISS UK board members. Troubleshooting across the UK where a project or change manager was required. • Complete Maintenance Delivery Framework project to retain contract• Project managing Telefonica National contract extension mobilisation• Streamlining staff structures• Creating and implementing cleaning processes• Producing and presenting service progress reports to clients and management• Producing and pricing contract specificationsCleaning Excellence DivisionVisiting various ISS UK contracts to help streamline and improve the cleaning processes• Produce cost saving reports for each visit• Create and roll out improved cleaning processes• Visit suppliers to observe innovative products• Cover for systems compliance manager during annual leave for four weeks• Manage ordering systems to ensure smooth operation for all of ISS UK• Set up, train and roll out online auditing tool