Jadiel Mendes Andrade Email & Phone Number

Cork, County Cork, Ireland

Automation Machinery Manufacturing✔️Engages with engineers and cross-functional teams in investigating product bugs, providing business impact, and collaborating with appropriate stakeholders and senior team members on fixes;✔️Program, simulate and test PLCs to identify, report and resolve bugs related to communication protocols (Ethernet/IP, CANopen, Modbus, CsCAN, DeviceNet), hardware, firmware and software;✔️Develop and maintain comprehensive documentation, including system specifications, user manuals, and standard operating procedures;✔️Support the introduction of new products by performing engineering assessments to recommend continual improvements in line with the latest technology and regulatory standards;✔️Gather requirements from distributors and end users to optimise and develop the best automation solutions.

Cork, County Cork, Ireland

Fintech ✔️Respond to, and analyze complex inquiries of a technical and functional nature; requiring strengths in self governance and technical intuition;✔️Prioritize and manage several open cases simultaneously, determining issue complexity and liaising with top tier colleagues to resolve issues in a timely and efficient manner;✔️Create and improve support knowledge base to document issues, errors, and solutions so repeated problems can be solved quicker;✔️Collaborate with cross functional teams and senior management to consistently drive best practice solutions and spearhead innovative approaches to challenges;✔️Deliver exceptional service and utilize finely tuned interpersonal skills to drive satisfaction.

Cork Metropolitan Area

Fintech✔️Provide first level technical support using documented procedures, troubleshooting techniques and available tools to identify and recommend solutions to correct issues;✔️Support the customer in all aspects through to problem resolution, keeping them informed and updated throughout the life of the incident/issue;✔️Identify and provide input on unique or recurring customer issues while working closely with other multi-functional teams when a more complex case needed to be escalated to the next tier;✔️Ensure issues are documented thoroughly, clearly citing the customer's problem, business impact, steps taken to reproduce the issue, resolution, and any other pertinent information into the company's system.

Southeast Asia / Europe

Period of time dedicated to personal development, volunteer work, exploration and cultural expansion; visiting multiple countries and immersing myself in travel.

County Cork, Ireland

Period of time dedicated to linguistic development and cultural immersion upon arriving in Ireland. Held a series of part time roles in customer facing, fast paced service environments such as Ecokell and Luigi Malones; leveraging core skills such as time management, interpersonal communication, critical thinking, quality control and strategic planning.

Campinas, São Paulo, Brazil

Hybrid Fiber Coaxial (HFC)✔️Conducted all routines pertinent to HFC network, including regular technical maintenance, installation and operation of Telecom Technologies on a client base of +100K;✔️Harnessed exceptional leadership skills through the management of a 140+ internal and 100+ third party team; ensured training and development exceeded best practice expectations and performance standards;✔️Maintained, spearheaded, supervised and implemented robust technical standards, systems and processes;✔️Influenced technology strategies and decisions with a high-level of expertise and knowledge;✔️Provided direction and support to ensure compliance with relevant legislative specifications and standards.

Piracicaba, São Paulo, Brazil

Hybrid Fiber Coaxial (HFC) ✔️Controlled the activities related to infrastructure (Datacenter, Headend, Optical and Coaxial Network), for a client base of +47K;✔️Leveraged core skills in management and leadership, motivating and developing a team of 100+ staff; maximizing productivity, inspiring innovation and measuring performance metrics;✔️Coordinated immediate response for incident diagnosis and resolution of service interruptions according to known errors and pre-established guidelines;✔️Accomplished complex business projects using PM tools and techniques (Project Scheduling, Variance Analysis, Risk Analysis, Earned Value Management);✔️Consistently ensured that technical maintenance, installation and services were provided to the highest standards and within SLA.

Aracaju, Sergipe, Brazil

✔️Led the RF Department with a US$1M budget, delivering target outcomes on time and under budget through the appropriate allocation of human 10+, technical and material resources;✔️Developed complex expansion projects and updates of equipment and sites (TV, FM, Radio and Microwave Links). Increased coverage by 32% and cut costs by 28% while meeting regulations and expectations;✔️Drove technical feasibility/research project for satellite transmission (Uplink/Downlink) and retransmission within the state, saving 37% in expenses and increasing coverage by 24%.

Aracaju, Sergipe, Brazil

✔️Developed area/coverage studies for expanding the analogue TV signal inside the state (EDX SignalPro RF planning software) while meeting regulations and expectations;✔️Support in the implementation of the Digital TV system in the capital (ISDB-TB standard);✔️Cooperation in the design, renovation and adaptation of the main transmission tower (72m);✔️Participation in the project to replace and implement new antennas (Broadband) and redundant switching for FM transmission (Investment US$ 150K).

Aracaju, Sergipe, Brazil

Automation And Control (Nfq Level 8), Specialist Diploma

This course developed my knowledge around the issues and opportunities associated with automation and control technology and improved my.

C1 - Effective Operational Proficiency / Advanced, General English

This course expanded my business-related vocabulary and English skills while improving overall grammatical accuracy and communicative.

Master Of Business Administration - Mba (Nfq Level 9), Project Management

This qualification gave me the necessary skills to relate the theoretical tools to management practice, as well as the competences.

Bachelor'S Degree In Electrical Engineering (Nfq Level 8), Electrical And Electronics Engineering

This course provided me with a critical, creative and innovative vision, as well as complete knowledge and skills in the areas.

Electronic Technician (Nfq Level 6), Electrical, Electronic And Communications Engineering Technology/Technician

This program provided me with a solid technological foundation, along with the skills needed to design, analyze, maintain, and repair.