Jae Delaney Email & Phone Number

Loveland, CO, US

Remote

Denver Metropolitan Area

• My responsibilities in this role encompassed all the bells and whistles of management, including hire / fire authority, time entry / PTO approvals, conflict resolution, behavioral / performance management, and much.
• Performed all duties… Show more My responsibilities in this role encompassed all the bells and whistles of management, including hire / fire authority, time entry / PTO approvals, conflict resolution, behavioral /.
• Performed all duties of management, including hire / fire authority, time entry / PTO approvals, conflict resolution, and behavioral / performance management.
• Supervised 16 people at once with ease, with rave reviews from every single one of them.
• Received five Compass Awards (CDW internal awards).
• Assisted with organization-wide restructure (both design and implementation).

Denver Metropolitan Area

• My duties in this position included technical consultation and development for our clients’ ServiceNow instances. This role challenged me in ways I never expected, but helped me grow so much as a person. The breadth.
• Provided technical consultation and development for clients’ ServiceNow instances.
• Served as part of team that helped propel CDW to ServiceNow's Elite partner of the year in 2020.
• Promoted within 16 months to supervisory position.
• Attained three ServiceNow certifications in CSA, CIS – PPM (now SPM), and CIS – Discovery.
• Awarded five individual 5-CSATs from customers.

Schenectady, NY

• My responsibilities at Jahnel Group were both in-house application development and staff augmentation for one of the company's clients. My work here fostered in me a sense of hard work, dedication, and community the.
• Worked on both in-house application development and staff augmentation for company's clients.
• Conducted work on approximately six ServiceNow… Show more My responsibilities at Jahnel Group were both in-house application development and staff augmentation for one of the company's clients. My work here fostered in.
• Conducted work on approximately six ServiceNow implementations, with focus areas of ITSM and CSM. Show less

Greater San Diego Area

• My duties at this job included consultation, development, and support work for a wide variety of companies that chose to utilize our services to meet their ServiceNow business needs. I have worked with prestigious.
• Provided consultation, development, and support for clients that chose to utilize our services to meet ServiceNow business needs; responsible for virtual administration, implementations, kickoffs, go-lives.
• Supported 12 ServiceNow implementations, with focus areas of ITSM, CSM, and PPM (now SPM). Show less

Boulder, Colorado

• My responsibilities as a developer at CU Boulder were second-tier support and development on the university's ServiceNow platform, which included tasks including but not limited to: advanced troubleshooting; reading.
• Trained and guided fellow developers, both students and staff; served as primary development resource for high-priority projects within office of information technology.
• Developed over 80 pieces of technical documentation for the group.
• Provided second-tier support and development on university's ServiceNow platform, which included tasks like advanced troubleshooting, reading, writing, and understanding code, primarily JavaScript; working with Active.
• Resolved high volume of customer support tickets executing on SLAs; demonstrated high level of customer service management principles.
• Served as critical player in several development efforts that saved university time and money and made available technology easier to use and better optimized.

University Of Colorado Boulder

• I was a student employee for nearly three years at the Office of Information Technology's IT Service Center at CU Boulder. I loved the job and the environment, as it was fast-paced and satisfying to work in. My.
• Worked as student employee for nearly three years at IT service center at CU Boulder.
• Provided first- and second-tier support for wide variety of technology and software utilized by campus' staff, faculty, and students.
• Performed work on over 15,000 customer support tickets.
• Wrote over 30 pieces of technical documentation for the group.
• Promoted to position of leadership within 18 months. Show less