• Translated the functional requirements into PEGA business processes• Performed gap fitment analysis on requirements • Preparing for DCO by working with the LSA to tie the requirements and control gap requirements to specific SD functionality• Prioritized the user stories based on the business priority and technical complexity• Linked the set of requirements rules tied to a specification rule to the business rules in Smart Dispute during the DCO session• Responsible for dispute and fraud processing• Created mock up screens in PRPC to be reused by the developers• Worked with Pega Smart Dispute Framework to demonstrate the framework capability• Analyzed the OOTB functionalities offered by PEGA and educated the business partners• Provided guidance to the application end users • Prepared process flows using Visio • Lead playback sessions with the businesses and provided clarifications• Worked with offshore development teams• Identified the integration points with third party applications • Analyzed the integration requirements and provided integration design specifications• Identified the required request and response data for various flows in the application• Linked the business requirements to derived functional requirements using Excel for traceability purposes• Worked with JIRA as project and issue tracking software• Coordinated with the production support team for resolving production tickets• Worked with the business teams in the command center when deploying the application• Using Application Life Cycle Management (ALM) tool • Supported QA and UAT teams in preparing test cases• Worked with Pega System Architect to define the technical solutions

• Analyzed the requirements and prepared the functional specifications document• Worked with multiple development teams in the construction phase • Handled requirements for new implementations as well as enhancements to the existing ones• Drafted and validated the requirements in elaboration session• Interacted with business partners to capture requirements• Provided guidance on PRPC’s capability as the selected BPM tool in automating the current processes• Provided insight to the business users to make educated decisions in implementing the existing flows in PRPC• Participated in design sessions with the development team• Performed BA testing and supported QA team in understanding the requirements• Executed SQL queries to retrieve stored data after case resolution from enterprise SOR database for testing • Prepared atomic use cases• Worked with system architect to understand the project goals and objectives from a technical perspective• Assessed the change control requests and reported back to the project manager when the change control process was initiated

• Worked with the application member interactions and issue management• Organized the use cases by dependency ensuring a logical sequential flow of use cases• Provided help to the project managers in assessing the impact of changes to the project requirements• Organized the use cases into sets to be elaborated• Analyzed the business use cases to estimate efforts• Coordinated timelines for elaborations with developers and testers• Prioritized requirements based on business values • Worked with project manager and release manger to identify any issues that might impact the release• Uploaded the use cases and requirements in PRPC• Provided support to offshore teams• Lead the UI walkthroughs with the businesses• Provided support to the UAT and QA teams • Used Smart BPM methodology in order to deploy with the Rational Unified Process (RUP)• Followed change management practices by documenting new requirements with an adequate level of detail • Followed the change control process during elaboration and construction• Conducted work sessions with the business users to identify the gaps in the requirements• Maintained the traceability matrix

• Provided support to the project manager with requirements management plan• Supported the streams of work in implementing Schwab agile methodology• Provided support where needed in using PRPC for documentation• Worked with other teams implementing projects using waterfall methodology• Supported the teams in generating application profiles and application documents• Assisted with DCO session planning, documenting user stories and use cases • Worked on ad hoc and predefined reporting requirements based on Pega ootb functionality • Presented project status and deliverables to all levels of management • Facilitated discovery sessions with the stakeholders• Facilitated the DCO sessions• Updated the requirements in DCO tools and application profiler• Provided expert guidance to business users in regard to Pega best practices • Analyzed the as-is process to harvest the existing flows that could be implemented in Pegaprioritizing the user stories • Analyzed domain services for implementing straight through processing using with visual studio TFS platform as a management tool for updating user stories, tracking defects and communicating with other stakeholders such as the offshore team• Worked with the QA teams in clarifying acceptance criteria for user stories and provided guidance in replicating the process for testing if needed• Worked with the teams to optimize the process and demonstrated the value of using BPM application• Utilized the Pega Project Management Framework tool

• Prepared high level business and atomic use cases in PRPC• Identified data fields required for the application • Identified the data fields in third party applications that Pega required to create the cases• Worked closely with the lead system architect and two other developers to identify data required by third party applications whenever the case was created in Pega• Identified the properties that had to be exposed for reporting purposes• Provided expert advice to the business users in regards to software capability and conveyed the business expectations to the technical teams • Prepared the functional documents• Prepared the process flows using Microsoft Visio• Worked closely with the project manager in requirements management• Managed the change control process together with the project manager• Identified the data fields and API packets

• Created Use Cases and Process Flows in Pega PRPC based on the requirements• Interacted with the stakeholders and business users to understand the business process and gathered the business requirements• Participated in requirement gathering sessions with the analysts and users to identify key processes, define project scope, deliverables and ultimately develop the application features for their benefit• Gathered and analyzed business requirements facilitated DCO/JAD sessions• Drafted the atomic use cases • Involved in designing workflow diagrams with the technical teams• Educated business analysts on CPMHC Framework capability • Evaluated test scenarios and test cases • Performed regression testing• Uploaded the Atomic use cases in PRPC

• Defined the functional requirements• Worked with Pega Systems Architects • Managed the requirements through baselining and traceability• Captured and re-established the baseline changes• Prepared the detailed flow charts and diagrams outlining systems capabilities and processes• Used DCO tools such as application profiler and application documents for generating documents• Used Rally as an agile project management tool for agile development• Prepared the user stories • Worked with the developers and SME’s as the projects progressed iteratively to gather more details, documents and improve the technical details of the acceptance criteria• Worked with the product owners to document the requirements• Supported with testing the team