James Fiala Email & Phone Number

Provo, Ut And Seattle, Wa, Us

I began working at Qualtrics as a developer. After the initial ramping period, I became a Team Lead and was subsequently promoted into management. I am currently a manager over Workflows APIs but during my tenure I have owned and maintained over a dozen microservices comprised of NodeJS, Golang, and Java based applications. I've hosted and maintained Galera (SQL), Redis, and ElasticSearch DBs and also have extensive AWS domain knowledge with extreme confidence around DynamoDB, ElastiCache, and OpenSearch.- Scaled out all of our services and eliminated bottlenecks during an 800% YoY growth period for customer traffic. During the pandemic, our peak hourly traffic 10x'd previous-month highs and I was able to scale our services our to meet our customer SLAs. (During this time my team of 4 people owned 9 services! After this growth period teams were scaled out to 4 teams of over 20 people).-Decoupled Workflow definitions from Surveys and removed dependencies from a legacy monolithic service. Performed a DB migration with 0 downtime and 0 customer impact.-Invested heavily in tech debt reduction- As Team Lead, my team went from an average of over 130 on-call alerts per week to < 10 in a 6 month window, reducing average weekly on-call time from over 40 hrs/week down to less than 5. This was achieved through fixing software defects, eliminating edge-case scenarios through better design, right-sizing hardware, and improving monitoring techniques to eliminate false positives. Also ensured our services had 100% integration and unit test coverage on existing and new APIs.-Ran point on integrating Workflows services with other key infrastructure teams and defining SLOs as well as traffic projections (primarily for partners providing Kafka, OpenWhisk, and DB-related services as well as downstream APIs).-Perform design reviews of all new Workflows related features and have launched several customer-requested mission-critical features-Performed over 75 SWE interviews

Lehi, Ut, Us

-Full stack development-Circa 2014, I re-skinned and modernized a customer-facing web app from a deprecated language (silverlight) using Angular 1.4 and TypeScript (was an early-adopter and promoter of TypeScript). -In 2016 I moved teams and built and launched a new Single Page App on Angular 1.6 and typescript, focusing primarily on the frontend. I wrote several reusable frontend components and packages used across the app.-Maintained an Android app that was hybrid Java/Kotlin (all new dev work done in Kotlin).-Handled standard lead dev duties: deploys to production, code reviews, enforced strong Unit Test practices

Built a Flex/Actionscript app (yes, a now-defunct language) on top of a PostgreSQL DB. This was a mostly internal app used to manage DigeCor's workflow of providing monthly in-flight entertainment packages to airlines. It went through things like handling the digital library, setting up customer orders, and managing content licenses and fees.