EBook development for school project

Employment HistoryTechnical Support Engineer XYZ Tech Solutions, Anytown, USA January 2020 - PresentProvide technical support and assistance to clients regarding software and hardware issues.Diagnose and troubleshoot technical issues, including networking, software installation, and system integration.Collaborate with engineering and product teams to escalate and resolve complex issues.Document and track support cases, ensuring timely resolution and follow-up with customers.Conduct product demonstrations and training sessions for clients and internal teams.Assist in developing support tools and knowledge base articles to improve efficiency.Received commendations from clients for exceptional customer service and technical expertise.