Specializing handling pine labs merchant escalations related to EDC machines errors and Brand Emi and scheme through WhatsApp & Email.We managed 120+ groups of WhatsApp chat and Backend Support.Address root causes and seek continuous improvements – constantly look for ways to improve customer satisfaction. Following correct escalation procedures to Line Management and/or Customer RelationsProvide timely closure on every case. Provide exceptional resolutions based on requirement.Provide exceptional resolutions based on requirement.

Communicate and coordinate with internal departments or other business units within the organization in order to resolve customer complaints.Record details of inquiries, comments and complaints and actions taken.Taking in bond/out bond call. Satisfaction resolution over the callTo resolve the customer’s enquiry, request, and complaints.To make sure the customer is satisfied with the resolution.60% calling on every resolution.To achieve a target daily.Handling the emails flow, pendency & work pressureProvide timely closure on every case. Provide exceptional resolutions based on requirement.