• Managing and conducting welcome event induction days for new employees, issuing training plans, and advising of all company policies (e.g. Trading law Standards)• Being the first point of contact for any HR issues, giving advice to employees, both over the phone and face to face at weekly payroll Clinics held by HR• The first point of contact with all employee payroll queries, completing correction forms for advance payments. • Preparing disciplinary packs for Area Managers/Team Managers including invitations, disciplinary letters, investigation notes and outcome Letters.• Producing HR communications such as grievance, flexible working, AWOL, welfare meeting, Maternity/Paternity, GP Request for Information, salary reviews and induction invitations• Assisting Team Managers/Area Managers with disciplinary and grievance issues/queries on daily basis, providing guidance regarding AWOL, Maternity/Paternity, Flexible working and any other ad hoc HR queries. • Maintaining employee timesheets, break allowance and recording maternity/paternity leave on payroll system safeguarding current legislation regarding working hours and break times. • Updating and maintaining employee records ensuring accuracy of data along with certifying all employee records are data protected and stored fully complying with the new GDPR regulations• Reporting on Long term Sickness, Overtime/undertime for Store managers and Company Leavers• Note taking for disciplinary, investigation and grievance meetings • Maintaining and responding to candidate queries regarding LIDL recruitment process via the regional careers inbox• Shortlisting potential candidates for vacancies by observing CV’s and conducting telephone interviews and face to face interviews• Checking eligibility to work documents thoroughly before adding new employees onto system and creating Employment Contracts. • Improving aspects of all daily tasks and duties to improve efficiency and accuracy

• Managed a team of 20, whilst also actively inducting new colleagues, training and mentoring for continued improvement. • Actively involved in the full recruitment process by coordinating and conducting interviews for the team and wider business. • Provided advice and guidance to the business regarding employment laws compliance• Creation of training documents for new working processes • Ensuring process enhancement leading to a 50% reduction in the cheque payments upload process.• Implemented improvements to the customer communications, resulting in a 75% decrease in department customer complaints.• Testing new programmes, developing and implementing processes, when transferring from CRM to an Oracle based billing system• Successfully managing bulk billing runs with prior planning to department deadlines• Managing external and internal email inboxes, exceeding SLA targets.• Confidently resolving payment/billing enquiries and complaints to agreed SLAs• First point of contact for any bill related queries