We at Excella Experts act as buying and sourcing representatives for clients having requirements for various projects of hospitality industry, residential and commercial real estate, HNI residences, corporate offices, education and health care. At Excella Experts, we take a project from an idea - through the process - till completion. We solicit every chain of activity from sourcing, vendor management, product purchase, logistics and shipment till the doorstep delivery and… Show more We at Excella Experts act as buying and sourcing representatives for clients having requirements for various projects of hospitality industry, residential and commercial real estate, HNI residences, corporate offices, education and health care. At Excella Experts, we take a project from an idea - through the process - till completion. We solicit every chain of activity from sourcing, vendor management, product purchase, logistics and shipment till the doorstep delivery and support.The Group has been established by experienced entrepreneurs working in this field, having a strong hold on various matters of international trading since 2007.A few Hotel projects done till date-• THE GRAND BHAGWATI – SURAT• LANDMARK GRAND - DEIRA, DUBAI• COURTYARD MARRIOTT – AHMEDABAD• RAMADA – AHMEDABAD• SUBA INTERNATIONAL – MUMBAI • STARZ CLUB AND SPA – AHMEDABAD• FORTUNE LANDMARK – INDORE• MILESSTONE HOTEL APARTMENTS - DUBAI• CORAL INTERNATIONAL HOTEL & SERVICE APARTMENTS, Sport City DUBAI Show less

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Developing various International portfolios and branches for the holding company in International marketDeveloping new strategies and business for the company, that ensures the company’s growth and progress.Acting as a high-level sales person and attracting new clients for the company.Managing and monitoring the execution of all marketing programs, working closely with the direct sales team and channel partners as well as the marketing, sales, and business development… Show more Developing various International portfolios and branches for the holding company in International marketDeveloping new strategies and business for the company, that ensures the company’s growth and progress.Acting as a high-level sales person and attracting new clients for the company.Managing and monitoring the execution of all marketing programs, working closely with the direct sales team and channel partners as well as the marketing, sales, and business development teams to communicate results.Managing local PR agencies and working with PR teams across the globe to ensure consistent corporate messages. Further customize messages to local regions for greatest relevance.Handling partner communications: customizing and sending partner communications on an ongoing basis.Executing events, conferences and meetings.Evaluating and measure current processes, and where necessary, establish more efficient and consistent ones.Evangelize and champion international channel mission, purpose, and needs internally.Contributing to "The eCore Group" global thought leadership/social media presence. Show less

* Managing a team of over 8 professionals for successful operations of Internal & Global clients.* Heading Service desk operations, Network Operations Center(NOC), Customer Relationship Management, Application Support, Vendor Management, Service Level Management, IT Service Requests, Service Improvements for India & USA operations.* Working closely with customers, Support Delivery managers, Project managers and technical teams for securing & executing concurrent… Show more * Managing a team of over 8 professionals for successful operations of Internal & Global clients.* Heading Service desk operations, Network Operations Center(NOC), Customer Relationship Management, Application Support, Vendor Management, Service Level Management, IT Service Requests, Service Improvements for India & USA operations.* Working closely with customers, Support Delivery managers, Project managers and technical teams for securing & executing concurrent projects.* Providing consultancy to customers on IT operations to improve IT Services.* Conducting reviews on IT Operations, Change Management, Customer Satisfaction, Service Desk services & IT Documentation. * Monthly IT reviews with the Senior Management for processes and Infrastructure.* Service Level/Lifecycle Management, TATs/SLAs review between customers & IT Organization* Signing off & driving New Process & Project Transitions to IT operations.* Monthly KPI’s review for all departments to ensure productivity metrics meet or exceed.* Responsible and accountable for the coordinated management of multiple Web related projects directed toward strategic business and other organizational objectives.* Provide senior management with monthly reports.* Managing the HR and Administration Functions and ensuring that these Service functions perform as per the processes defined. Show less

• Built an impressive record of achievements through a series of increasingly responsible positions for this leading Financial Products Distribution Company.• Recognized by senior-level leadership, management personnel, and IT team members as a technical “facilitator” who expedites problem resolution, improves service levels to top rankings, and build sustainable partnerships with internal/external customers.• Led implementation of variety of in-house and out-sourced projects with large… Show more • Built an impressive record of achievements through a series of increasingly responsible positions for this leading Financial Products Distribution Company.• Recognized by senior-level leadership, management personnel, and IT team members as a technical “facilitator” who expedites problem resolution, improves service levels to top rankings, and build sustainable partnerships with internal/external customers.• Led implementation of variety of in-house and out-sourced projects with large user volumes, complex IT infrastructure, significant budgets and accompanying controls across central locations (Noida (HQ), 4 Metro areas) and dispersed geographies ( PAN India Basis – over 30 tier I cities ) which are austere and remote. • Presently leading a direct team of 14 staff members providing IT Project Management, Infrastructure solutions, ITIL processes, Asset Management, Request Management, Systems Administration, Network Administration, Security Access and other IT services• Manage all aspects of the IT Operations ensuring the timely, high-quality and cost-effective delivery projects and maintain an effective team through the selection, training, compensation, motivation, termination. Show less

As a direct reportee to the Director-IT, my key deliverables includ:. Setting up and maintaining the IT infrastructure and leading the Network, System & Security Team. I was responsible for processes like server management, networking, data center operations, help desk and telecom.• Selection, procurement, installation and commissioning of the IT infrastructure. In this role, I was responsible for ensuring the most appropriate and cost effective solutions are realized… Show more As a direct reportee to the Director-IT, my key deliverables includ:. Setting up and maintaining the IT infrastructure and leading the Network, System & Security Team. I was responsible for processes like server management, networking, data center operations, help desk and telecom.• Selection, procurement, installation and commissioning of the IT infrastructure. In this role, I was responsible for ensuring the most appropriate and cost effective solutions are realized, together with presentation and submissions to key stakeholders.• Network project planning, engineering and execution, problem identification & solution, and establishing processes for optimum resource utilization.• Formulating the IT processes policy and Information Security Policy & their implementation. Show less

Contributed to the planning and execution of initiatives and improvements to enhance the services provided to the project.Skilfully develop:Internal relationships and relationships with third party providers.Implemented new processes for potential impact on IT servicesRendered guidance on service level assessments, identifying areas for improvement, and following through with solutions and enhancements to resolve issuesActed as a Business/Customer Relationship Manager for… Show more Contributed to the planning and execution of initiatives and improvements to enhance the services provided to the project.Skilfully develop:Internal relationships and relationships with third party providers.Implemented new processes for potential impact on IT servicesRendered guidance on service level assessments, identifying areas for improvement, and following through with solutions and enhancements to resolve issuesActed as a Business/Customer Relationship Manager for key senior management staff to:Ensure that IT services are delivered by project operations staff with a high level of quality and customer satisfaction, within the framework of Global IT policies, procedures, standards, and specifications.Perform staff administrative functions such as recruiting and performance evaluations.Provide guidance to project operations staff in the execution of their service activities.Liaised with business analysts and team leads to ensure objectives are met timelines and budgets adhered to. Show less