Jagdeep Singh Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, CA

- Managing the operations, support, and overall management of products, systems, applications, and services to align with diverse clientele's business objectives.- Cultivating strong relationships with delivery teams and partners through regular service delivery reviews to ensure optimal performance and client satisfaction.- Scheduling and coordinating.

Toronto, ON, CA

• Manage IT SaaS Ops department operational planning, projects, and production tickets. Lead the delivery of Infrastructure projects to fully meet KPIs.
• Working as an IT leader on the tech operations, direction and assuring process, people and technology alignment.
• Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and performance management
• Manager delivery to SLO’s by incident resolution, leading problems, change and release activities for infrastructure across the organization.
• Managed project for Single Sign-on implementation OneLogin, from POC with different vendors to setting up One Login and integrating more than 80 applications across the organization.
• Conduct and report on scheduled and regular reviews of Q4 Capacity, Security Events, Access/Permissions and patching.

Toronto, ON, CA

• Work with multidisciplinary cross functional IT, Security and Product Architecture teamsto implement and maintain infrastructure solutions and specifications
• Perform daily/weekly/monthly patching maintenance duties for supported environments
• Maintain, monitor and analyze performance of infrastructure components and make recommendations for improvement including capacity planning and operation reporting
• Assist with Technical RFP security questionnaire
• Creating RCA’s on priority basis after resolving issue.
• Monitoring tools: New Relic, Kibana, Pingdom, DosArrest and Klipfolio.

Irvine, CA, US

Cloud Platforms: Azure, AWSWorking experience with provisioning of AWS services including VPC, EC2, RDS, S3, Route53, CloudWatchMonitoring Tools - IP Monitor, Zabbix, Monitis, Nagios, Wanguard, ZenossWeb Protocols – DNS, HTTP, HTTPS, FTPEmail Protocols – SMTP, IMAP, POP3, MAPIVirtualization – Virtuozzo/OpenVZ, HyperV, VMWare, XenStorage – NETapp & Dell.

Irvine, CA, US

• Working with Office 365, Active Directory, Windows Azure, Soft Layer, assigning licenses to users
• Providing support for VPS ( Windows and Linux ), SSH to servers through Putty, using UNIX shell scripting, working with Graphic user interface panels ( Cpanel and Parallels Plesk Panel )
• Maintaining the SSL, installing SSL on websites, generating CSR and Private Keys to setup the SSL
• Working with web hosting like Web designing, Managing DNS, Word press, Share point
• Diagnosing and troubleshooting the issues with DNS, emails, exchange email, Outlook issue’s (2003 to 2016) with Mac and Windows
• Having experience with Spam filtering (checking email logs and bounce backs) and Antiviruses (MacAfee)

• Talking to staff or clients through a series of action either face to face or over the telephone to help set Kobo Devices or resolves issues.
• Setting up new user’s accounts and profiles and dealing with the password issues.
• Responding with agreed time limits to call outs.
• Deliver service and support to end users using and operating automated call distribution phone software, via remote connection or over the internet.
• Identify and escalate priority issues per Client specifications.
• Follow standard process and procedures.

Toronto, ON, CA

• Provided support to users onsite, including hardware and software issues
• Deployed new machines (Windows XP and Windows 7)
• Installed, maintained and supported LAN within an organization
• Worked on Active Directory accounts to assign the applications
• Replaced expired machines while maintaining the users’ data, outlook profiles, network drives, printers and applications
• Provided regular progress reports to upper management

Computer Networking Technology, Information Technology

Bachelor In Computer Applications, Diploma In Networking Technology, It Field