Developed and implemented customer service training programs to elevate guest satisfaction, resulting in a 10% increase in positive customer feedback.Executed effective cost control measures by analyzing operational expenses, negotiating vendor contracts, and streamlining inventory management processes, resulting in a 15% reduction in overall costs.Led a team of 20 staff members, providing guidance, training, and motivation, resulting in improved employee productivity and a 20% decrease in staff turnover.Collaborated with marketing team to create and execute promotional campaigns, resulting in a 25% increase in hotel occupancy and revenue.

Performs and directs overall restaurant management. Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained.