Jagtar Singh Email & Phone Number

London, England, United Kingdom

Founder of Typhon Studio Ltd Independent Game Development Studio.

Budapest

• Definition of E&P IT strategy and contributing to overall company-wide technology roadmaps and IT strategy.• Architecture design, communication, governance and program management of infrastructure / business projects (including Remote 3D Visualization, Document / Records Management, etc).• Mapping IT services to applications; analysing and documenting technical/functional/non-functional requirements.• Contributing to technical and impact analysis as part of problem and change management.• Mentoring and Training for internal IT teams.

New Delhi Area, India

Function Head | IT Alignment | Solution for Sales, Marketing, Supply Chain, Finance (ERP) and eBanking | Budgeting & Planning • Led the strategic and operational planning (e.g. IT/IS budget, Long-Range Plans, etc). • Managed key business stakeholders (Local functions, Regional and Global). • Led the deployment and localization of global and maintenance of local IS solutions (including eBanking, Sales Force Automation, Sale Reporting and Order-to-Cash ERP) • Ensured optimal services delivery (e.g. ITIL, compliance, standards, etc). • Managed local vendor negotiation, contracts & relationships. • Drove adherence to security policies and guidelines. • Led the team resourcing, developing and appraising (3 employees and 5 consultants).Outsourcing | Relationship ManagementFor the initial 5 months, I had a duel role as the IBM India Global Relationship Manager (>500 off-shore development / support personnel). I managed the global relationship, drove off-shore operational excellence and governed off-shore infrastructure.

Rhodanie Campus, Av. De Rhodanie 50, 1007 Lausanne

Lead Enterprise Architect within the Global Technology and Security Team providing design, implementation, adoption, governance and support services to multiple large-scale global programs or enterprise designs.Enterprise Storage and Backups | Datacenter | Cloud Computing | Enterprise Testing | Enterprise Architecture | IT Governance • Storage and Backup work stream in the global Datacenter Program and drove across technology domain Technical Governance, Documentation, Validation and Testing. • Enterprise Storage and Backup. • Cloud Computing (SAAS and IAAS) validation.Enterprise Content Management | Enterprise Collaboration | Usability | Legal Hold | Records Information Management | BPO • 2+ year global SharePoint 2010/2012 implementation, upgrade and enhancement Program. • Enterprise Search strategy. • Public Internet and the Enterprise Intranet site. • 2+ year eDiscovery (Legal Discovery and Hold) solution. • One-time global initiative to securely archive all company digital data.Business Process Optimization | Desktop Client | DMZ | Enterprise Architecture • Secure File Transfer Services (B2B / E2E / S2S). • Internet Explorer setting standards, security, mobile-code packaging and governance. • Supported eBusiness DMZ infrastructure (eBusiness application and services). • Microsoft Internet Information Server/Services (IIS) standards.Program Management | Enterprise Content Management | Information Architecture | Enterprise Testing | Usability • Technical Lead within Global HR Transformation Program (project team of ~200 people, duration of 5 years, cost saving ~40%) to create a new HR Operating Model. - Envisioned, designed, developed a robust and comprehensive Knowledge Management Solution - Supported the HR Business teams in Knowledge Management strategy (e.g. language strategy, translation, Information Architecture, taxonomy, etc). - Led Volume and Stress testing (VST) across all technical solutions (including ERP).

1 Devonshire Grove, London, Se15 1Jp

Led the four-member help desk team providing level 1 / 2 customer support (50+ users onsite) and had ownership of all escalated technical and customer service issues. Webmaster and Web developer for two internal Intranet sites (e.g. design, development, testing, training and content governance).

8 Henrietta Place, London W1M 9Ag

Level 1 / 2 customer support engineer in the Head Office of DIAGEO (500+ users across various branch offices).

Fulham Road, London Sw3 6Jj

Led help desk in providing 1 / 2 level support for all customer service issues (350+ users onsite).

Bsc Hons., Psychology

Activities and Societies: Course Representative (Discrete Mathematics), Treasurer and Magazine Editor (Psychology Society), President.

Education record

4 A-Levels (Art, Mathematics, Computer Science & Physics), 2 AS-Levels (Applied and Pure Mathematics), 9 GCSEs (Including Art.