• Spearheads and optimizes vendor management initiatives to enhance collaboration and efficiency with suppliers.• Cultivates strong client relationships as a trusted advisor, ensuring satisfaction and engagement through proactive communication and support.• Contributes to business growth by developing and executing strategic initiatives aligned with market trends and client needs.• Conducts thorough audits to ensure compliance and operational excellence, identifying areas for improvement and risk mitigation.• Implements strategies to reduce candidate rejection rates through enhanced screening processes and candidate assessments.• Manages recruitment assets and resources to optimize efficiency and effectiveness in candidate sourcing and placement.• Tracks performance metrics and utilizes data insights to drive customer success and identify opportunities for upselling and cross-selling.• Identifies and capitalizes on opportunities for upselling and cross-selling additional services to maximize client value and satisfaction.• Leads project management efforts for a Federal joint venture, ensuring successful collaboration and delivery of projects on time and within budget.• Manages vendor relationships and processes to ensure seamless delivery of recruitment services and drive customer satisfaction.• Provides technical training to existing members and new hires.

• Successfully led a vertical operations team consisting of 25 cross-cultural resources, overseeing Fortune 500, State, and Federal Practices in India and the Philippines.• Was accountable for meeting daily, weekly, and monthly goals, including client-specific Service Level Agreements (SLAs) with IT clients, while ensuring compliance with established processes.• Acted as an escalation point for addressing issues and identifying optimal solutions that satisfied both parties involved.• Provided support to the Assistant Director of IT in workload allocation, including volume forecasting, headcount planning, and leave management.• Implemented strategies to optimize the performance of team members, utilizing Key Performance Indicators (KPIs) and Key Result Areas (KRAs).• Conducted assessments of Recruitment Sourcing Managers and Administrative Managers, evaluating their performance ratings, determining financial incentives, and identifying development requirements.• Ensured efficient resource and asset management within the vertical operations.• Was responsible for Profit and Loss (PnL) management, effectively monitoring and managing the financial aspects of the operations.• Drastically minimized client escalations to none.• Displayed proactive initiative in initiating and developing innovative business initiatives, such as enhancing quality, streamlining processes, and creating new business units.

• Oversaw a recruiting team of 10+ members and developed performance metrics to evaluate their effectiveness.• Successfully managed client relationships, leading to the expansion and growth of the vendor program.• Conducted negotiations and finalized agreements with clients and sub-vendors, ensuring mutually beneficial outcomes.• Cultivated new clients and nurtured relationships to transform them into profitable accounts.• Identified potential business opportunities within existing client accounts, contributing to account expansion.• Introduced innovative sourcing methods and lead generation strategies to attract qualified candidates.• Assisted the onboarding team with various stages of the recruiting life cycle and provided timely client updates.• Implemented Key Performance Indicators (KPIs) with a focus on organic growth and continuous improvement.• Developed expertise in research, pipeline generation, and data management for effective talent acquisition.• Implemented detailed screening and selection criteria to identify top talent and enhance the quality of the talent pool.• Ensured quality control through delivery audits and actively participated in process improvement initiatives across the organization.Key Achievements: Awarded The Best Account Manager Of The Year (2021-2022)

• I had experience working in cross-cultural teams, which involved collaborating with individuals from diverse cultural backgrounds and fostering effective communication and teamwork.• In addition, I took supplier calls, which involved engaging with clients for inquiries or concerns and establishing productive working relationships with them.• I had the opportunity to work with core accounts such as Google, Apple, and Salesforce. This included managing relationships with these key clients, understanding their specific needs and requirements, and delivering high-quality services or products to meet their expectations.

Key Responsibilities: • Diligently worked on $MM project requisitions from local government, State VMS/MSP, federal government, and Fortune 500 companies.• Successfully handled resource management for multiple projects.• Closed several niche skill positions.• Managed full life cycle recruiting activities (posting, sourcing, recruiting, interviewing, hiring, and offer management).• Continuously contributed to the knowledge base of the group by sharing new information about industries, sourcing tools, and talent pools or profile types.• Supported other offshore and onshore teams with difficult requisitions.• Fulfilled human resource needs for multi-million dollar projects for valuable clients.• Implemented all mandated laws of confidentiality and compliance within teams and projects requiring high security clearance.• Utilized LinkedIn as an optimal tool for recruitment and sourcing.• Gained experience in running training programs and mentorship circles for employees.• Actively participated in process improvement strategies and implementation.• Sourced and recruited candidates for permanent roles across Fortune 500 companies.Key Achievements: Recognized with an Annual Outstanding Performance Award for 2018.

Regular Tasks & Expertise: • Gathered requirements.• Had exposure in IT requisitions (State/VMS & Federal).• Was responsible for full life cycle recruiting activities (posting, sourcing, recruiting, interviewing, hiring, and offer management).• Worked on RFPs, RFIs, and RFQs.