Jahliel Phillips Email & Phone Number

Washington Dc-Baltimore Area

Washington, District Of Columbia, United States

Prince George'S County, Maryland, United States

• Managed and utilized database to coordinate client cases, respond to information requests in a timely manner, and adhered to guidelines that ensured confidentiality.• Expedite processes by strategically prioritizing and delegating assignments of claims to resources through Salesforce.• Assist with communicable disease outbreak investigations and disease control efforts.• Adapt quickly to new software, technology changes, and changing protocols.• Assisted supervisors with training of new hires.• Coordinates, develops and conducts health and safety related assessments, trainings and communications

Prince George'S County, Maryland, United States

• Cross-collaborated with other teams to devise newsletter workflow, template, and growth strategies.• Contributed to design of newsletter, focusing on providing the most up to date look and information.• Responsible for independently creating, developing and managing daily content as assigned, including high- and mid-level content• Help shape our coverage by contributing story ideas, vetting news leads and compiling daily and weekly publications

Durham, North Carolina, United States

• Assist in the implementation of various, already developed public outreach campaigns.• Achieve an emotional connection with the target audience through issue management, strategic communication, and marketing materials.• Assist in the development of program materials, including assembly, and distribution.• Develop communication strategies, activities, and work plans.• Mentor and deliver community service.

Alexandria, Virginia, United States

• Develop support programs that drive team performance toward departmental and organizational goals.• Oversee and manage budget development for the team.• Launched client feedback program with 100% client satisfaction rate.• Generated an 115% increase in monthly company revenue.• Planned and executed over 20 company client experiences and events.• Hired and provided training for new and/or less experienced customer service and sales staff.• Investigates and researches escalated customer service inquiries.• Conducted interviews.

Washington Dc

• Assisted the marketing team with developing and implementing social media strategies• Assist with design and content of social media posts.• Create weekly and monthly editorial calendars• Assist in tracking social media engagement to identify high-performing ideas• Monitor online presence of company’s brand and engage with users, strengthening customer relationships• Spearhead campaigns on social media platforms including Facebook, Twitter, and Instagram leading to anincrease in social media visitors• Developed and implemented social media and marketing strategy to increase visibility and enhance visitorexperience, resulting in a 25% boost in engagement.

Washington Dc-Baltimore Area

• Collaborated with the main teacher to present lessons and promote the educational development of children.• Maintained a structured classroom, by developing 10+ policies.• Achieved academic standards by providing grade-level appropriate instructions and engaging students inmeaningful discussions.• Answer telephone, maintain student and non-student files, prepared new paperwork, and handle all inquiriesappropriately.• Provided extra support to students with disabilities and limitations.