Jaice T. Email & Phone Number

United States

United States

Greater San Diego Area

 Provided technical customer support for the centralized workflow management system integrating autoimmune sample processing instruments with the Oracle database and Lab Information System  Led Cybersecurity initiative for team, and its affiliates in support of new customers Traveled to customer sites for hardware/software implementation and troubleshooting of issues Provided technical training and created documentation for affiliates and customers  Conducted monthly technical update meetings with global affiliates

Somerset, New Jersey

 Led collaborations with various McKesson teams (Implementations, Remote Deployment, Contracting, Sales, Logistics, Field Services, and R&D), hospital IT, and third party vendors to provide efficient, and comprehensive solutions for the customer Provided remote customer support during live patient procedures for McKesson Cardiology applications and Schiller America’s biomedical devices (PB1000, CU, and ECU) to hospital cardiac catheterization labs to resolve hardware /software and hemodynamic clinical workflow issues Proactively traveled to various customer facilities as needed to provide in person support, consultation, and staff training

Gibbsboro, New Jersey

 Supported medical device integration applications and interfaces using DataCaptor and Innovian to optimize the hospital clinical workflow system. Troubleshot network connectivity issues of Nuvon’s Intelligent Device Managers (IDM) with various medical devices which included anesthesia machines, ventilators, and physiological monitors Collaborated with IT staff, integration consultants, manufacturers, and biomedical staff to analyze, troubleshoot, and test application interfaces and the device’s network at hospital’s test lab and Operating Rooms.

Malvern, Pennsylvania

 Lead installer for Soarian Clinicals service packs on various customer installation scenarios (In-Place Updates, Upgrades, Net-New, and Admin-Client workstations) and its associated applications (Cardiology, ORMS, and EDTB enablement testing) utilizing the Agile/SCRUM framework for project management. Installs, configurations, and functionality testing performed on two-tier (app/web) and clustered server environments. Led team in creating Installation Test Strategy to provide a guideline for Release Management. Provided continuous service pack changes to all customer manuals Provided network server administration for company’s biomedical research lab to gain experience with current biomedical device projects. Built Soarian Clinicals environment for OpenSight project. Interacted with Nuvon Inc. to obtain server/network education for medical device interface installations Provided proactive remote monitoring and management of company’s enterprise servers (performance management of CPU, OS, disk volume, memory, services/processes, NIC) to alleviate performance issues, and resolved problems to insure reliable and resilient service. Provided server performance reporting via capacity and utilization planning, which exposed the health and processing activity/trends of customer’s computing environment at various timelines. Conducted bi-weekly project management meetings with customers. Multiple hospitals supported through on-call support.

Passaic, Nj

 Provided systems support to hospital staff to resolve Healthcare Data Exchange (HDX) issues. Significantly reduced volume of financial system’s Transmission Control Errors (TCE’s) by 66% within the first 3 months of hire. Provided network technical support to desktop/laptop users. Utilized Active Directory and Exchange 2000 to troubleshoot software/hardware/network issues on Windows platforms Lead web developer for hospital’s website utilizing IIS, Dreamweaver, Publisher, and Access Provided new hire orientation classes on IT security and department role. Compiled various training documentation for IT dept. and hospital staff (Pharmacy, Lab, OR, Dialysis, etc.)

Englewood, New Jersey

Newark, Nj

Developed an Excel-based data analysis application using Visual Basic for Applications (VBA) to classify molecular interactions on microarrays

Newark, Nj

Implemented a computer training program and class instruction for 75-85 students

Master'S Of Science Degree, Biomedical Engineering, 3.4 Gpa

Bachelor Of Applied Science (B.A.Sc.), Computer Engineering, Applied Mathematics Minor