Jaida Williams Email and Phone Number

Personally trained and on-boarded all new sales people through a 4 week hands on training process focusing on products, sales tactics, pitching, and overcoming objections from our client base. Managed 10-20 sales and non-sales associates in a classroom setting to excellence.In a telecommunication industry where things are always changing, adapted quickly and appropriately with the newest technology through online courses and attending trainings in order to facilitate and train… Show more Personally trained and on-boarded all new sales people through a 4 week hands on training process focusing on products, sales tactics, pitching, and overcoming objections from our client base. Managed 10-20 sales and non-sales associates in a classroom setting to excellence.In a telecommunication industry where things are always changing, adapted quickly and appropriately with the newest technology through online courses and attending trainings in order to facilitate and train successful associates.Minimize attrition and endorse exceptional associates into production at their maximum earning potential. Tracked, analyzed and interpreted trends in Sales dataFocusing on excelling customer service skills and handling challenging customer situations.Implemented customer service and computer training programs for new hires.Designed training modules that implemented strategic business practices and organizational behavior training concepts.Created engagement activities in the classroom for all different learning styles.Facilitated call observations resulting in one on one coaching with the associates.Outlined employee improvement and growth plans for Contact Center phone associates. Show less

Senior SupportAs one of only 60 Senior Support representatives, I guide Front Line Agents through customer interactions. These can be as simple as answering a pricing question or walking them through a complex billing procedure. My department handles questions from Front Line Agents globally. My main focus is to not only help agents but to teach them as well. I am usually working with two agents at a time so being able to multitask is a must. It also takes a great deal of concentration… Show more Senior SupportAs one of only 60 Senior Support representatives, I guide Front Line Agents through customer interactions. These can be as simple as answering a pricing question or walking them through a complex billing procedure. My department handles questions from Front Line Agents globally. My main focus is to not only help agents but to teach them as well. I am usually working with two agents at a time so being able to multitask is a must. It also takes a great deal of concentration, organization and patience. Being able to communicate in writing rather than through demonstration is a must have skill.Service Continuity RepresentativeAs a Service Continuity Representative I was part of a pilot group for my line of business. This was a very successful launch and allowed the business to grow to other locations. Our goal was to provide exceptional customer service and make every customer feel valued as a loyal subscriber. We made the transition of service from one vehicle to another as seamless and effortless as possible. This "White Glove Service" was to ensure customers felt as though they were important and we valued their business. It required exceptional customer service as well as patience at times. Being able to build rapport and create a trusting relationship in just a small amount of time was key.Listener Care RepresentativeTreat each customer with the respect they deserve * Assist customers in setting up service * Sell new service to new customers and upgrade existing customers * Troubleshoot equipment issues * Assist customers with complex billing questions * Floor support to assist other agents in answering questions * Taking supervisor calls when needed * Top performer in Customer Satisfaction Show less

Provide a Friendly & Courteous Service to Residents & Prospective Residents * Answer Telephone * Schedule Appointments * Computer Office Responsibilities & Duties * Tour the Facility with Prospective Residents

Greet Customers in a Friendly Manner * Supervising weekend staff * Sell Tickets, Prepare food, Provide excellent customer service * Multitask in a fast pace work environment * General Cleaning Duties * Excellent money handling skills