PMO is the central hub that provides structure and centralized coordination in order to support, enable and ensure Projects and Programs achieve objectives.Current portfolio consists of 2 customers (Pensions & Insurance) and the following programmesof work ➔ an offshore Transition programme, (Aegon Change programmes) - regulatory, IT criticalmaintenance and Operational transformation, (Royal London Group programmes) – Runprogramme and a migration programme.➢ Developed a new governance model for the EB Regulatory Portfolio to be executed via JointCheckpoint Clinics➢ Undertook a root and branch review of the EB Regulatory Portfolio project deliverymethodologies.➢ Organised workshops with senior stakeholders, walking them through the benefits of introducinga central planning function that could cater for all BAU portfolios across the board therebyensuring tighter controls and independent oversight of projects.➢ Introduced fortnightly project checkpoint clinics and EVM to review project deliverables andbudget thereby reducing wastage and leaks➢ Introduced automation to reduce manual repetitive tasks thereby freeing up resource to take on additional services.

Introduced efficiencies via automation and structured working thereby minimising complaints and revenue leakage.

• Collaborated with the Program Director in creating, implementing and maintaining a master programme plan, ensuring all activities undertaken were in line with customer/contract project requirements and deliverables. • Defined processes and procedures relating to the project activities• Assisted Project Managers to develop project plans• Developed and maintained the Master Schedule Programme plans• Implemented twice weekly meetings with project managers• Created and maintained the Programme Tracker (records individual project QA)• Reviewed Change Requests and QA’ed the proposed project plans to ensure alignment with the Programme Contractual Deliverables• Managed cross-project Dependency Milestones (Providing Plan On A Page reports)• Provided weekly Planning Management Information to Programme leads and Programme Director (Including• POAP reports, 4 WLA key Milestones, Slipped Milestones and impact on Critical Path• Provided fortnightly payment Milestones• Monitored Programme reporting and assist the Programme Director in reporting to Senior Management.• Setup and governance of Programme RAID process and reporting• Automated budget reporting for Transition & Transformation programmes and monitoring efforts to keep the programme delivering within budget.

• Managing operational activities relating to ICT transactional support services including OffshoreService Desk (Eaga India), 2nd Line Onsite Service Support Engineers, Remote Field Engineers and ICTAsset (Software & Hardware) Co-ordinator• Leading a multi-disciplined team and delivering service excellence to customers• Establishing and maintaining work programmes, monitoring and assessing performance, identifyingstaff training needs and implementing administrative, HR and employment procedures• Attending fortnightly service /SLA review meetings with stakeholders and ICT Managementincluding CTO & Offshore Service Delivery Manager• Establishing transactional elements such as Robust Asset management, Standard PC clones, SLA &KPI Reporting and customer engagement• Introducing for the first time a thorough performance management programme through PDRs,including SMART objective setting in line with departmental strategic objectives• Reducing ticket turnaround times

· Was part of various project and support teams. The systems I was involved with were primarilycomplex batch processes written in C and MF COBOL running on AIX platform with INGRESdatabase as the primary data store.· Some of my responsibilities were as follows:- Analysis, development, delivery and specification of software changes and projects Effective and efficient support of operational and legacy systems Checking and monitoring problems, its resolution, modifications and necessary changes Development and maintenance of a knowledgebase for SQL and Unix shell scripts for data cleanse and business critical queries Identifying and analysing performance bottlenecks and rectifying them Involvement in analysis and design meetings and workshops Unit testing of all code and adhering to the existing Quality Assurance standards· Used extensive analytical skills and domain experience to significantly enhance the performance of one of the most problematic and demanding business processes in the Integrated Customer Services department – the Incoming Message Handler· Used comprehensive domain knowledge and technical expertise in Micro Focus COBOL to resolve long-standing defects in a business-critical report (the Overdue job Report), thereby saving the business (RWE npower) substantial financial detriment· Used expert domain understanding to produce an illustrative manual defining the intertwinedprocesses in an existing batch processing system, thereby making it decidedly easier to maintain and support the system· Used in-depth knowledge in C to productionise and automate several business critical reports which involves user-intervention of around an hour every working day, freeing up the resource to be utilised for some other productive purpose· Used extensive knowledge in XDR encoding and data structures in C to design and extensive system to expedite the analysis of business-critical data