Jaime Chambers Email & Phone Number

Madison, Wisconsin, United States

I am the Sales Enablement Program Director responsible for researching, planning, and implementing the Sales organization's content governance strategies and delivery platforms. I work alongside incredibly talented cross-functional teams of content creators, engineers, and subject matter experts to ensure right-on-time delivery of valuable end-user collateral. - Delivered a content management implementation project for the sales organization to completely redefine their digital asset storage and governance processes- Set annual, monthly, and weekly goals for governance of content management system that coordinated additions and updates across - Oversee program changes from inception to implementation- Provided regular status updates and data reporting to steering committees, stakeholder groups, executive leadership- Implemented new publishing policy, improving content adoption of time-sensitive campaign assets by 48%- Reduced the legacy content debt stored in previous content management system by more than 60%- Fostered a culture of robust and comprehensive documentation

Madison, Wisconsin Area

I was the Sales Enablement team Program Manager for all sales content and assets used to accelerate the effectiveness of the sales organization as they sold the best education technology products available in the K-12 market. I was responsible for the standardization, delivery, management, and measurement of sales-related digital content. I provided strategic focus and standardization of the development and delivery of sales content while collaborating with cross-functional partners and content creators (Product, Marketing, Support, etc.) to ensure availability, relevance, and consistency. I also implemented and administered the digital content engagement platform (Highspot) and learning management system (Brainshark) for all Sales organization employees (250+ user base). As the first person to hold this role at Renaissance, I was able to define and deliver new methods of communication and information sharing within the Sales organization.Accomplishments- Completed large asset curation of sales SharePoint content directories reducing overall content by 58% to improve search results for better real-time reference of sales materials- Implemented and released new Sales organization content management systems (CMS) for delivery of all Sales digital content, communications, and training- Further developed new CMS to provide a single source of search for multiple information resource locations thereby reducing the time Sales members spent seeking materials- Assist with planning and rollout of Sales Enablement team communication and training initiatives- Built an awareness infrastructure and delivery cadence of sales materials that enabled “right-for-me” content- Provide clear content and delivery roadmaps to Sales community and Executives- Support strategic sales goals through alignment of available content and standardization of best practices for both content creation and delivery

Tampa/St. Petersburg, Florida Area

I was the manager of a staff of 15-22 learning experience designers and instructional design interns who are responsible for all course analysis and design projects. Bisk utilizes an Agile Scrum project management framework, within which I was the departmental Product Owner responsible for the maintenance of the backlog, assignment of course projects, tracking of development status updates and creation or alignment of acceptance criteria for all course assets. Another primary responsibility was the extensive capacity and resource planning to ensure on time delivery of all course development across a department of 100+ employees. I also work ed closely with our internal production scrum teams to ensure our work met the quality standards and design needs of our academic and corporate partnerships. My day-to-day was comprised of managing the learning experience designers to complete the development of higher education courses using both Agile and ISD methodologies. Accomplishments- One of the first Scrum Alliance Certified Product Owners (CSPO) in the company- Increased team build velocity lead to a 48% increase in course build volume over previous YTD- Assisted in implementation and training of new Agile scrum teams- Ensure proper staffing for on-time delivery to multiple high-profile clients- Established and communicated new project performance expectations - Identified opportunities for efficiency improvements, workload balance, product quality, and overall department performance

Tampa/St. Petersburg, Florida Area

I was responsible for full-cycle development of undergraduate degree, graduate degree, and certificate programs. This includes detailed program mapping to target delivery objectives and course organization. I applied strong project management and communication skills to develop comprehensive learning solutions for accredited universities seeking to extend and/or improve their available online course content. This includes the use of established design methodology and instructional technology to build industry leading and engaging course content.Accomplishments- Developed Villanova University’s online Master of Public Administration program- Provided a proactive voice to implement new instructional learning technologies and support services- Mentored new instructional design staff

Jericho, Ny

Responsible for all call center training needs and analysis including call monitoring and quality assurance. Created and supervised instructional team while also providing all eLearning content design. Implemented department wide internal training content delivery, communications and archive system which lowered overall department call times while increasing instances of first call resolution. Evaluated both training and quality assurance staff to improve overall delivery of world class customer service experiences.Accomplishments- Reduced QA team size while improving call monitoring goals- Created departmental content management system- Winner of 2006 HDI Team Excellence Award

Woodbury, Ny

Provided external customer support of networking, VoIP, and email issues, account provisioning, and password administration. Assisted with customer installation of services and provided troubleshooting guidance for self-fix solutions.Accomplishments- Created new Optimum Voice Primary Rep training manuals- Submitted proposals for support policy changes - Mentored new-hire staff

Rochester, Ny

Worked within an internal IT support desk wherein I trained and supervised the support staff of Level I Technicians responsible for the Netware administration of user, group, and printer object accounts and the resolution of PC/LAN/WAN related issues. This included the call monitoring and coaching of support representatives to improve call statistics and troubleshooting resolutions while focusing on customer service skills.Accomplishments- Established training procedures and documentation- Living the Vision Award for creating Level II technical training

Bachelor Of Arts (Ba), Communication And Media Studies

Bachelor Of Arts (Ba), Creative Writing