Jaime Ray Email & Phone Number

• Responsible for configuring, maintaining, and optimizing Salesforce to support business processes globally, user needs, and data integrity• Responsible for overseeing user administration and providing training for Salesforce users in service and sales roles• Participating and leading in the design, development, and maintenance of digital transformation tools and solutions such as a Customer portal, Augmented reality, and knowledge database• Project Manager for Digital Solutions: Cross-collaboration between different departments, overseeing and facilitating the successful implementation of digital projects• Supports and improves current business processes for sales and service.• Support executive management with reports and dashboards such as first-of-the-month reporting, reference lists, and monthly activity dashboards. • Supporting the new equipment department with generating proposals for customer requests and following up on proposals with reps and customers.• Generating and preparing sales reports for management and sales outside of Salesforce (Booking by regions report, and new equipment Forecasting) • Assisting in enhancing Service HUB processes, training, and reporting.

Administer and maintain Salesforce Customer Relationship Management System (CRM). User maintenance- responsible for resetting passwords, setting up new users on Salesforce, develop and create reports and dashboards. Create training documents for companies’ sales processes. Creating custom page layouts and fields. Train new and existing employees at different entities globally on Salesforce Maintains CRM system information. Design and manages ongoing development of the system to meet companies’ mission. Ensure existing customer information in Salesforce is clean and accurate.

Machesney Park

Customer service focused, cashiering, managing employees, unloading trucks and priced products, merchandising products. Opening and closing the store. Promoting company programs including buzz club rewards, private label credit card and price holds. Counting safe, tills, deposit and change drawer. Participated in conference call and training new employees.

Rockford, Illinois Area

Itemize and total customer merchandise selection at checkout counter, using cash register and accepting cash or charge card for purchases. Stamp, attach, or change price tags on merchandise, referring to price list. Promoting company programs including warranty sales, scorecard, private label credit card. Serve as primary customer service provider at the front end and liaison between customer and management. Handle all situations that involve firearms passing through front end and ensure compliance with firearms safety policy and procedures.

Bachelors, Business Administration

Activities and Societies: Member of BASO- Business Administration Student Organization

Education record