Reviewed reports of total electronic payments received on a daily basis. Compared totals between billing system, payment processor, and bank while quickly resolving discrepancies. • Managed reconciliation of Automated Clearing House payments between the payment processor, billing system, and bank.• Processed month-end journal entries before deadlines and worked with General Ledger group to resolve bank reconciliation differences.• Identified and investigated payment issues and discrepancies quickly and worked with IT to ensure prompt resolution.• Achieved “Leading” performance assessment after taking on extra projects.• Instrumental in successful launch of new billing system refund process in 2011 by participating in weekly conference calls and communicating reporting requirements to IT.• Conducted Quality Assurance testing on Treasury Operations request items completed by other Treasury teams.

Handled requests sent by customer service to locate misapplied electronic payments. Specifically accountable for the research and posting of large misapplied government payments and ensured the payments were posted promptly. • Managed daily reconciliation of government electronic payments and booked month-end journal entries before strict deadlines.• Collaborated with government agencies and Customer Financial Services to resolve government unapplied payment issues quickly to maintain customer satisfaction.• Consistently met or exceeded challenging departmental deadlines and goals for research requests received and completed.

Handled collections for large national and government account customers and reviewed past due aging reports on a daily basis. • Communicated with accounts payable contacts to promptly resolve payment issues and negotiate payment arrangements.• Worked with Treasury team to locate large unapplied or misapplied payments. • Attained Employee Recognition Awards for fulfilling team criteria of being “Most Productive” and for being “Most Likely to Deliver World Class Customer Service”.

Responsible for the collection of payments from past due cell phone accounts by making collection calls to customers and receiving calls in a call center environment. • Trained new employees. • Adjusted customer accounts when proof of bankruptcy was provided.• Reviewed credit bureau reports and worked with customers to rectify unpaid accounts.• Effectively resolved and assisted co-workers with escalated customer issues.• Promoted to Customer Financial Services Special Project Team in April 2001 where corporate and government accounts were handled.