Jaime M. Email & Phone Number

800 N. French Street, Wilmington, DE

Responsible for the planning, management, and supervision of the overall operations of the Office of the elected Sheriff of New Castle County. Directly supervise the Chief Deputy Sheriff, Real Estate Coordinator, office personnel and deputy sheriffs as well as coordinate the activities of the Sheriff's Office with the courts of the State of Delaware and.

655 Paper Mill Road, Newark, DE

Provide analytical support in executing internal control discipline and operational excellence within a LOB. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an.

655 Paper Mill Road, Newark, DE

Responsible for operational & reputational risk mitigation through design, development and implementation of policies and procedures for First and Third Party Collection Vendors based on contract deliverables. Lead and actively participate in internal Communication and Procedure Review (f.k.a. Governance) calls and obtain key stakeholder approvals..

1100 N. King Street, Wilmington, DE

Sourcing Lead responsible for the contract preparation for varying category suppliers, negotiation and maintenance of contracts, vendor due diligence and risk mitigation while staying abreast of commodity and industry trends.* Managed and conducted a Request for Information (RFI) for over 40 1st and 3rd Party Collection Vendors (incumbents and non.

655 Paper Mill Road, Newark, DE

Core founding member of the Vendor Quality Control team. Responsible for identifying risk by providing vendor oversight and control while delivering results in line with customer, stakeholder, and compliance partner expectations. Created First and Third Party control reviews and assessments built on contractual requirements. Responsible for vendor root.

655 Paper Mill Road, Newark, DE

Oversaw the daily responsibilities of 20 associates calling family members and attorneys of deceased customers in efforts to liquidate the remaining balance on both open and charged off credit card and unsecured loan accounts.* Within first month achieved 111% of both Credit Card and Consumer Finance liquidation goals * Leveraged business partners in.

655 Paper Mill Road, Newark DE

Managed the daily responsibilities of 22 associates processing Estate and Legal Correspondence, Insurance claims, Business Lending and Secured Loan forms. * Immediately improved team’s service level agreement (SLA) from an out of compliance 6-day turnaround back to an in-compliance standard of 5 days * Led the team to exceed the 5-day SLA goal and maintain.

∗Oversaw the daily responsibilities of 30 associates conducting outbound phone surveys, 2 programmers, and 3 coaches∗Performed final interviews with candidates and selected which to extend offers ∗Conducted various administrative tasks and produced business reviews/reports in a timely manner, including but not limited to ensuring all expenses were managed.

*Oversaw the daily responsibilities of 15 associates conducting outbound phone surveys, including but not limited to maintaining schedules, timesheets, team education, administering reviews/disciplinary actions, and auditing calls for quality control*Worked with survey project managers to establish calling priorities, goals, and completion dates*Maintained.

*Contacted delinquent Business Card & Consumer Finance customers to establish payment arrangements on past due accounts*Established and maintain rapport with customers to successfully obtain and update current demographic information*Used persuasion, persistence, and negotiation skills to effectively liquidate balances and cross-sell other bank.

Bachelor Of Arts, Corporate Communications

Activities and Societies: Alpha Omicron Pi, Gamma Representative, Dance Marathon Public Relations Team, Elon Volunteers, Elon Poll Student.

Education record