Managing the NIST implementation and assessment for the Global Cloud Services lob• Working within the GCS team to align processes to current controls. • First team in SAP to complete the 2024 NIST self-assessment. • Worked with the NIST CSF team to create and pilot the NIST 2024 self-assessment. • Worked with the Central Services NIST management team to incorporate NIST 800-53 controls into the NIST program and align through workshops team ownership of the controls. • Worked within a special projects team to align with lobs and central services on NIST “orphaned controls.” • Responsible for closing the 2021 NIST findings @2 months ahead of schedule.• Managed negotiated and closed the 2021 NIST assessment findings. • Responsible for closing 98% of the 2019 NIST external assessment findings within 6 months. Accomplishments• Closed Findings in multiple NIST Assessments before deadlines.• Implemented NIST controls.• Managed multiple NIST assessments for GCS.

Managing the Client Assurance team responding to Client security questionnaires, RFPs . Assisting the business team with managing Client audits and assessments. Reviewing Client contracts for compliance with the overall Willis Towers Watson security program.

• Conduct Client Assessments and Audits . • Develop, execute and maintain Information Technology (IT) global security processes to meet industry standards.• Coordinate across multiple departments and business lines to facilitate the development and successfully implementation of high priority security initiatives. • Responsible for the modernization of the IT Global Security Knowledge database. • Provide accurate and timely responses to external clients regarding the Firm’s IT control environment over financial statements.• Supervise associates and provide guidance necessary to ascertain that the departmental objectives are clearly understood and met, if not exceeded.

• Create and implement all of the Firm’s IT global operational processes and procedures. • Serve as the Project Manager and supervised and coordinated among Corporate and various lines of business to create efficiencies and meet internal standards for IT global operational processes and procedures.• Review processes and procedures for Corporate and various lines of business as well as external vendors to ascertain compliance to the Firm’s security requirements.• Manage the external Web Portal Development Team to ensure creation of services and support • Implement automation between internal and external groups to increase efficiency and stabilization.• Adjust and manage processes and procedures to ensure compliance with audit requirements. • Provide Service and Delivery support and input to various global projects. • Provide process support to various internal and external teams and SOC (1&2) and SOX audits

• Support technician for PC back up application, responsible for maintenance, implementation, reporting. • Work with internal support groups and vendor(s) to diagnose and resolve issues. Work with end-users on troubleshooting and incident resolution to ascertain compliance with company policies • Assist in identifying, troubleshooting, resolving issues and implementing solutions with various support groups and vendors• Developed Day 1 support processes and procedures with Service and Delivery Team • Deployed and assisted in implementing Day 1 Support Processes. • Handled various escalations and work to resolve and implement solutions with multiple teams, including architecture, application and network teams

• Responsible for transitioning acquired companies into the existing IT support model and investigating and implementing solutions with Clients, vendors and support groups. • Managed the helpdesk knowledge base, implemented new support processes and applications across multiregional helpdesk across the globe. Conducted training, testing and implementation of all helpdesk processes and work instruction.• Provided reports on current helpdesk metrics as well as ad hoc reports as needed or requested. • Worked with client to create, document and implement global processes and procedures, company-wide. Monitored a joint mailbox to assist with client and support based processes and procedure questions and assist in resolving issues. • Responsible for call tracking system maintenance, training, and implementing work instructions to client specific support groups and client owned support groups.