• Supported the development and execution of Go-to-Market (GTM) strategies, enhancing business scalability and market impact.• Orchestrated the integration of Marketing, Sales, and Customer Service departments• Refined Ideal Customer Profile (ICP) to sharpen targeting and improve customer acquisition strategies.• Implemented territory planning• Developed a robust lead-scoring framework, increasing the efficiency of the sales funnel• Enhanced forecast accuracy through improved data analysis and prediction models.• Led the creation and implementation of key performance indicators (KPIs), enabling precise performance tracking and management.• Supported the automated CRM processes, boosting productivity and data accuracy.• Conducted comprehensive CRM data cleanup to ensure data integrity and usefulness.

Affected by Company-wide Workforce Reduction•Managed and validated deals as the primary point of contact for all deals (New Business, Upsells, Renewals) to ensure timeliness and accuracy in finance and accounting revenue, complete Deal desk review.•Supported for the timely processing of 466K ARR in New Bookings and Customer Retention of 1.9M ARR.•Assisted with tech stack integrations, administration, and managing relationships with third-party vendors.•Dashboard and Reporting leveraging: Salesforce, HubSpot, Maxio, Metadata, and ChurnZero• Salesforce & Hubspot Administrator Main Tech stack touched -- Salesforce, HubSpot, Maxio, Avalara, Churnzero, Metadata.io

• Managed and validated deals as the primary point of contact for all deal desk inquiries, ensuring accuracy of documents and data through meticulous reviews.• Guided deal structuring by analyzing customer requests and ensured compliance with company policies throughout the contract preparation and negotiation process.• Identified sales trends and opportunities through detailed analysis, while spearheading initiatives for process improvements.Developed and maintained Salesforce reports and dashboards, provided Salesforce training, and assisted with other revenue operations and analytics-related tasks.

Affected by Company-wide Workforce ReductionSr. Revenue Operations Analyst engaging an array of data, metrics, and reporting for the Honorlock. I work closely across marketing operations, revenue operations, and financial operations.• Spearheaded projects to design and optimize internal processes: quote–to–cash process, pipeline management, forecasting, etc.•Creating and maintaining reporting on revenue activities & business impact, driving GTM team• Assist with tech stack integrations, administration, & managing relationships with third-party vendors•Tech stack -- SFDC, Salesloft, MixMax, Gong.io, LinkedIn Sales Nav, Zoominfo

Revenue Operations analyst engaging an array of Business Intelligence tools and Salesforce (SFDC) back-end work.• Leveraging Business Intelligence tools and Salesforce (SFDC) with high-impact revenue reporting and analysis work supporting Sales, marketing, managerial, and executive leadership.• Dashboards, reporting, data governance, data hygiene, strategic data analysis, and business intelligence support• Assist with tech stack integrations, administration, & managing relationships with third-party vendors• Deal desk evangelist, worked to reconcile critical business data between finance/billing systems and CRM• Supporting DEI (Diversity Equity Inclusion) initiatives in the planning committee, a DEI pilot in scaling tech company• SalesOps/RevOps Tech stack -- Salesforce(SFDC), Insightsquared, HubSpot, Gong, Groove, Jira, Confluence, Slack, Tableau, Power BI

Continuation of the below role, with additional knowledge transfer and auxiliary support to the incoming cohort of data professionals.

Responsible for the analysis, evaluation, and implementation of a broad range of strategic, and data cultured initiatives for the Committee on the Shelterless executive leadership.Key areas of focus included:•Staff training on data hygiene, data management, and effort to outcomes (ETO) tech stack•Flagship steward for data, data hygiene• Strategic, quantitative analysis of key organizational decisions• Tracking and auditing data hygiene across company • Represented company on county-wide committee board to support HMIS initiatives.• Coordination with database, vendors, C-levels, and staff • Crystal report (SAP, Efforts to Outcomes) queries of client data.

Relocated - COVID PandemicData Analyst providing HMIS and ETO support to Glide Memorial •Earned administration certification for Effort to Outcomes (ETO) and HMIS (Homeless Management Information Systems).•Provided support to 7+ company programs and initiatives, supporting San Francisco city•Engaged in Surveying and data analysis of said surveys

Contract ended July 2019FEMA-funded counselor position served out of Goodwill, providing support to Sonoma County after emergency disaster occurrence.•Conducted face-to-face outreach to survivors in homes, community centers, businesses, shelters, and other locations.•Data analysis and data management, contributing to the clean-up and input of a 10,000+ entry database, containing confidential data care and management.•Worked with community members and leaders.•Created digital and physical media regarding outreach and information dissemination. •Identified tangible needs and linked survivors to community resources and disaster relief services •Trained and educated community partners about disaster reactions, appropriate interventions, and CCP services•Develop County wide material to disseminate information about the Crisis Counseling Program

Researcher with the Government of Mexico with their human and social development department. Did survey work to determine the best quality of life improvements for municipality residents.Key Skills:•Econometric data analysis (Qualitative & Quantitative)•Field Research•STATA statistical programming & analysis•R/ statistical programming & analysis

Paralegal providing support for attorney Norma Molinar.Support included: •Preparation of immigration cases varying form U-Visas to Naturalization. •Trusted to file motions & documents at the San Francisco Immigration Building, •Transportation of confidential materials from job site to destination. •Preperation of a variety of documents such as EOIRs, work permits, and FOIAs. •Client relations to ensure punctuality in the preparation of cases was of the essence

Legal Resource Center Assistant, focusing on serving student demographic with a variety of legal needs from housing & tenant to family-related cases. •Conducted intakes with clients and referred them to the appropriate services•Liaseon between in-house attorney and clients. •Preparation, organization, and execution of workshops, events, and presentations with a variety of student organizations, legal advocates, and community leaders. One of my accomplishments is hosting an AB-60 workshop, open to the community where residents of the Bay Area could be informed about the new law and driving privileges afforded. This workshop received coverage from Univision, the largest Latin news network.

Front end Sales Associate providing sales, support, and tech stack information to customers.•Windows/Mac software & hardware sales/support•Client Facing Point-of-Sale experience