Jaime Owen Email & Phone Number

Chicago, Illinois, United States

• Delivers business intelligence reporting with business and operational insights, supporting Operations Management, Registrar Operations and Student Finance Operations across five higher education institutions.
• Leverages resources, analytical and system development expertise, including SQL and Google BigQuery development, dashboard creation in Power BI, and app design in Power Apps, to provide colleagues and stakeholders with.
• Facilitates and promotes collaboration with stakeholders including institution and organizational leadership, IT/Product Development, and department SMEs, to coordinate and drive work projects to ensure compliance.
• Manages multiple, simultaneous projects for successful implementation and completion by monitoring progress, assigning work as needed, providing follow up reports, and requesting feedback from stakeholder, to ensure.
• Lead efforts in proactive continuous improvement by identifying opportunities to standardize, improve service, achieve consistency, compliance and reduce rework while maintaining high levels of quality.

Chicago, Illinois, United States

• Spearhead project implementations while supporting the Registrar of Operations in system updates, process improvements, program management, and policy development in collaboration with stakeholders.
• Study and analyze UAT, requirements, and impact and partner with IT to deploy system enhancements.
• Examine, evaluate, and categorize information in the Registrar Operations Resource Guide and publish the guide to an interactive, cloud-based format using FS Pro software.
• Create Salesforce Reports consisting of completed and pending evaluations requests, Virginia application numbers, system error submissions for Medtrics students, and graduate level applications.
• Optimize processes by developing new Course Materials resources, including SharePoint contact tracking, Course Materials role flow chart, and a universal Course Materials email mailbox.
• Converse with cross-functional groups on various topics to further understand targeted improvement goals, coordinate projects, and maintain documentation of outcomes.

Chicago, Illinois, United States

• Employed control over all processes related to health insurance for AUC, RUSM, RUSVM, and MERP.
• Analyzed daily reports, updated student accounts, reconciled charges and health insurance numbers, and relayed data to health insurance partners.
• Enhanced health insurance reporting in Power BI to expedite daily tasks, increase ease of reconciliation, and reduce errors, resulting in an estimated cost savings of over $10,000.
• Revised Banner processes regarding waiver entry, saving 20 hours, standardized the process for all institutions, and decreased crossover activity with other departments.
• Deployed a SharePoint site for health insurance which serves as a reference for health insurance dates and links, houses documents for review and export, and unifies health insurance trainings.
• Partnered with Aetna to eliminate health insurance for MERP, target proration for late registered students, and include summer graduates for reinstatement.

Chicago, Illinois, United States

• Achieved measurable success in maintaining accreditation standards for student practicum applications.
• Established new reports, such as student registration history, open applications, and cancelled applications per site.
• Served as a key member of the Development Team responsible for updating the case system in conjunction with Partnership Development Services.
• Instituted a region-based team model, validated new methods, and implemented processes to support the change.
• Prepared documents for Preceptors to provide information needed by faculty, ultimately reducing additional requests and expediting the processing of student practicum applications.
• Served on the ELC Council which involved improving colleague engagement, processes, and communication between departments.

Naperville, Illinois, United States

• Played a key a role in startup operations, including transcript procurement, application processes, transfer credit evaluations, admissions testing, registration, and posting of transfer credits.
• Participated actively in the administration of SharePoint and Salesforce to align with business practices.
• Reviewed and processed Chamberlain admissions decisions, profile updates, session changes, and program changes.
• Liaised with client partners, including DePaul, University of Valley Forge, Trinity Law School, and Oklahoma Wesleyan, and the Northwest University Registrar.

Naperville, Illinois, United States

Customer RelationsOpen and close storeBalance daily profits and deposit salesMaintain inventory, price and display productsTrain and manage employees

Select music for various eventsResponsible for guest requests and expectationsSet up large equipment and computer systemUsed advanced music softwareExperience with special events including weddings

Master Of Public Administration - Mpa, Non-Profit/Public/Organizational Management

Bachelor Of Fine Arts (B.F.A.), Photography, Graduated 2011