Director, Business Consulting, Nationwide Excess & Surplus Specialty Operations
Us
Leading a department of operations services teams, business and IT consultants responsible for business processing optimization programs and projects, service delivery, reporting and analytics, data management, quality assurance and training, technology development in support of E &S Operations and divisions within the Excess & Surplus Specialty Division. Leading the Data Governance program for ESS Division. ✔ Translate strategic objectives into tactical business into tactical business plans, driving maximum productivity to ensure achievement of key business goals – introduced standard performance metrics for 200+ Associates and produced 10% increase in work productivity.✔ Executive Sponsor for the Nationwide Scottsdale Community Engagement Council, which leads the Scottsdale Campus Corporate Citizenship campaigns and non-profit partnership engagements with the Scottsdale Campus in the areas of volunteerism, community giving, hunger relief, and blood donations.✔ Drove associate engagement action planning resulting in 2017 Gallup score of 4.68 out 5.✔ Co-Lead Scottsdale Corporate Angel Tree Campaign to obtain over 2,000 donations for five area non-profit partners.