✔ Results-driven leader with repeated success delivering the vision and strategic plans necessary to achieve cohesive, seamless operations, grounded on elevating operational effectiveness and employee capability.✔ Hone background in service & retail leadership to mobilize teams and sizeable departments to prioritize quality customer service, excellence in work performance, and ownership in deliverables. ✔ Establish credibility throughout organizations as an effective developer of solutions to business challenges through strong collaboration, program and project management. ✔ Adaptable and flexible to changing needs and environments; well-versed in directing multiple capabilities, data governance, quality assurance, and staff training. ✔ Committed to employee engagement and community involvement.► Areas of Expertise ◄■ Retail Sales & Management■ P&C & Life Insurance Operations■ Data Analytics & Reporting■ Data Governance ■ Vendor Negotiation■ Contact Center Technology■ Project Management■ Business Process Outsourcing■ Process Improvements■ Operations Management■ Staff Training & Development■ Strategic Planning & Analysis.
Listed skills include Leadership, Management, Process Improvement, Training, and 46 others.