Jaimie Keating Email & Phone Number

Madrid, Es

• Work with senior leaders to define a new mission, vision & value set for Walks and Devourpost-acquisition, incorporating the history and strength of both brands.• Set best practices to incorporate mission, vision and values into team interactions,performance reviews, and decision-making across the business unit.• Create a full and detailed plan to improve culture at Walks & Devour, incorporating mission,vision and values; addressing weaknesses directly; and driving key priorities of leadership. • Taking results from company-wide engagement surveys, and to set improvement plans.• Continued ownership of initial onboarding and training plans for all new hires• Develop training plans for soft skills at all levels, but in particular, for new managers.• Identify need for hard skills training and work with senior leadership and managers to createand execute.• Provide 1 to 1 coaching for staff members on leadership, communication, feedback delivery and engagement for their teams.

Madrid, Community Of Madrid, Spain

- Designing and implementing a world class onboarding experience for all new employees. - Working with hiring managers and senior staff to create a training plan for each new employee, and check in regularly to ensure it is completed - Working with managers on training material and updates to material when required - Facilitating ways to encourage shadowing and cross training to ensure employees understand departments and respect their colleagues’ roles. - Working closely with Talent Acquisition and HR Onboarding to ensure a smooth transition from HR to Operations - Leading and championing employee engagement - Developing a tracking system to monitor and evaluate employee's progress - Collecting a broad spectrum of feedback in the first 6 months of employee’s time with us, from the candidate and the wider team, to ensure we are meeting milestones and setting new hires up for success. Adapt and improve systems where required based on feedback. - Mentoring all new employees to support their onboarding and integration into the team

Madrid, Community Of Madrid, Spain

- Driving recruitment initiatives for the four entities that form part of the City Experiences group (City Experiences, Walks, Venture Ashore & City Cruises UK)- Coordinating with Director and C-suite level professionals across all entities to understand their talent needs and implement effective processes to achieve their headcount goals- Defining talent acquisition processes and strategies for the European section of this global company- Ensuring compliance in all talent acquisition procedures in all countries we operate in (USA, Ireland, UK, Spain, Italy & France)- Filtering, screening and interviewing candidates for roles covering Operations, Customer Support, Tech Support, Business Development, Finance & GX- Engaging with every stage of the candidate life cycle to collaborate with other departments in defining best practices and providing the best candidate/employee experience possible- Managing and engaging with candidates across our ATS, Linkedin, Indeed and all other relevant industry job boards

Madrid, Community Of Madrid, Spain

- Drive growth, transformation, and high performance in the company's current phase of hypergrowth through recruitment initiatives in line with the company's ambitious talent plan - Design and successfully implement high-quality HR and people initiatives - Define, execute and nurture on company culture - Drive the employment brand strategy - Implement an effective compensation and benefits strategy - Creation and roll out of company-wide performance-based feedback systems

Sevilla Area, Spain

- Remotely leading and motivating an international operations team of 10 people across 7 cities and the 70+ guides they lead- Employing leadership principles in weekly alignment meetings in order to maximize efficiency across the department- Design and implementation of KPI structures to increase engagement- Assessment of day-to-day systems across the company to ensure efficiency and effective collaboration with other departments- Design of training systems for all Operations department new hires as well as skill development sessions to maintain job satisfaction and encourage professional development for the team- Hiring, onboarding, and training all new hires across the Operations department- Ensuring occupancy levels on our experiences are at optimum levels across all cities and devising strategies to achieve and maintain this in order to maximize company profitability- MC responsibilities at the company's annual summit

Sevilla Area, Spain

In addition to leading tours and marketing responsibilities;- Leading and motivating a team of freelance guides (8-10 people) - Recruitment and initial training for all new guides who joined the team- Designing and implementing training and professional development sessions for guides to continuously improve their guiding skill, general people management skills and TripAdvisor achievement- Dynamic schedule management and reactive problem solving for our freelance team- Collaboration with the City Manager in the continuous assessment and improvement of the tour offering in Seville, including tweaking existing tours and support in designing new products

Sevilla Area, Spain

In addition to leading tours and marketing responsibilities, added responsibilities included;- Collaborating with Travel Agents and Agencies across the world to promote our tours and experiences - Researching and following up on leads for potential new travel partners to collaborate with

Sevilla Area, Spain

In addition to leading tours, added responsibilities included;- Management of company content and engagement across Facebook, Twitter and Instagram - Blog content creation for Seville and other Spanish cities in line with SEO and keyword best practice

Sevilla Area, Spain

- Leading between 3-5 authentic food and wine tours through the city of Seville, covering experiences focused on history, wine, tapas culture, and flamenco. - Ensuring the success of the newest operational city in the company by receiving consistently positive feedback on Tripadvisor in the form of 5-star reviews

Surrey, England

- 3 hours of English language instruction per day to international students from 10 to 17 years old at one of the UK's most prestigious Summer Schools - Acting as an activity leader for activities such as drama, paintballing, tennis, and football. - Caring for the students on off-campus excursions to Central London and its surrounding areas - High energy leading of evening activities such as the talent show, games nights, discos and the end of summer ball

Sevilla Area, Spain

- English classes for students ranging from 5-12 years olf in a public bilingual primary school. - Development of cultural events for the students to broaden their knowledge of Irish culture and the culture of other English-speaking countries. - Leadership of extracurricular activities in English for the students

Cork, Ireland

The SUSI branch of Abtran Communications deals with the administration of grants to Third Level Irish students. My duties as part of this position were to field calls from applicants, both in Irish and English, regarding their grant application, review applicant’s documents in close detail in order to determine if they sufficiently support their application as per the legislation in place and to respond to applicant e-mails using a variety of IT software such as FileNet, Right Now and Interactive Client. With such a high importance placed on punctuality and Average Handling Time (AHT) of calls, this work environment was particularly structured and fast-paced

Granada, Spain

Part time contract during my Erasmus placement involving English language teaching to students from 3 years old to adult advanced level. This particular post enabled me to experience the Spanish lifestyle in a unique way by interacting with the students both inside and outside the classroom (in both English and Spanish), and also with their parents and the wider community in general.

Tokyo, Japan

Co-Operative Placement carried out teaching English in Elementary and Middle Schools (5-16) in Shiga prefecture (next to Kyoto) and Tokyo. In addition to teaching duties office work was also required, more specifically using a number of computer programmes such as Word, Excel and PowerPoint along with working closely with employees in the area of customer service, accounts and materials management

Wexford, Ireland

Duties as part of this job included working the cash register and general shop maintenance, including attending to the adjoining yard. Furthermore I was required to handle till calculations, along with book-keeping as part of the shop’s Post Office and working in the deli.

Wexford, Ireland

This summer post involved organising and executing activities for children participating in an Irish language immersion camp. Pastoral duties and promotion of the Irish language at all times were other integral parts of the job and all activites were carried out entirely in the Irish languageIn 2011 I returned to work for another summer season and was promoted to Árdchinnire, this involved co-ordinating the work of the other camp leaders and liaising with the camp director whilst still participating fully in the duties outlined above.

Master'S Degree, Human Resource Management

The structure of the Master's programme covered MBA topics in the first semester to ground us in business topics broadly before switching.

Bachelor’S Degree, Applied Languages, First Class Honours

Activities and Societies: UL Drama Soc, UL Rowing Club, UL International Society, International Education Division Studied Irish, Spanish.

Erasmus Placement, Language Interpretation And Translation

Activities and Societies: ESN Granada Erasmus placement within the Faculty of Translation and Interpretation of the Universidad de.

High School, Leaving Certificate, 570/600 Points

Activities and Societies: Musical Society, School Swim Team, School Prefect Subjects studied; Irish, English, Spanish, Accounting.