Jaimie Tindall Email & Phone Number

Washington Dc-Baltimore Area

Ensure provider organizations implement capabilities to deliver on key cost, quality, and patient experience outcomes as well as, maintain key stakeholder relationships; resolve business issues; capitalize on development opportunities; and manage internal associates, contractors, and vendor partners.• Streamline operations by providing recommendations for improved knowledge-based processes and procedures. • Create project proposals, provide recommendations, and deliver spreadsheets and PowerPoint presentations to leadership.• Collaborate with senior leadership during executive decision-making process, generating documentation to support corrective action and recommendations. • Drive communication across teams with competing priorities and facilitate executive meetings.• Facilitate collaboration between resources, leading effort to develop member eligibility file incorporating Medicare and Medicaid enrollment data.• Reduce expenditures and drive savings by negotiating favorable vendor and service contracts. • Serve as SME on EMR and other quality data, supporting clinical teams, translating regulations, and resolving issues.• Build and maintain long-term relationships with clients, delivering outstanding service.• Point of contact for escalated matters concerning data integration with FIGmd vendor. • Represent CareFirst as expert on interoperability and clinical data sharing during meetings. Noted Accomplishments:• Spearheaded a 2-year project from concept to implementation, integrating network provider groups and extracting valuable clinical data. The organization has expanded from 0 to 11,666 providers and clinical data extraction for 1.2M members.• Managed development of enrollment file for 7 lines of business, completing a previously unsuccessful project.• Created a proposal in response to the clinical data initiative, approved for a 5-year budget of $6M annually by the Health Services Department Senior VP and company CEO.

Baltimore Metropolitan Area, Maryland, United States

Provided project and operational support for multiple regional care coordination programs to include establishing and leading a cohesive, productive team culture; delivering on product service level agreements; and surpassing program benchmarks and corporate goals.• Developed Project Request Management process for Clinical Operations team, creating a streamlined internal and external intake process to submit, and schedule project requests.• Partnered with senior and clinical program management to define reporting requirements, facilitate IT discussions, and implement dashboard reporting in Power BI. • Collaborated with senior management to design workflows and training aids for clinical programs. • Created and streamlined collaboration opportunities, mitigating duplicative output and implemented Risk Management and Opportunity Plans.• Authored executive reports using BI tools to illustrate progress toward program and divisional goals.• Supervised the provider program Patient Center Medical Home Governance Committee, driving business requirements and credentialing requests, and resolving system issues through IT resource collaboration.Noted Accomplishments:• Managed development of 3 reporting dashboards, on time and within the allocated budget. • Completed comprehensive update of 8+ different Standard Operating Procedure (SOP) documents for the department.

Baltimore, Maryland Area

Planned and managed multimillion-dollar projects, aligning business goals with technology and data solutions; and led cross-functional teams to create reporting solutions, drive process improvements, and complete data and system migrations.• Delivered data and project support by partnering with developers, business analysts, and upper management to accomplish 40+ data deployments and migrations on schedule and on budget for various corporate initiatives. • Drove substantial improvements across the business as a result of effective IT implementations. • Bridged gap between technical and business teams by documenting and tracking project goals and clearly presenting technical concerns to level-set and manage stakeholder support.• Produced monthly project forecasts to monitor timelines, budget burn rates, and progress of development; and communicated forecast to project team, management, and stakeholders.• Collaborated with internal and external stakeholders including technical managers, to define and schedule resources required for implementations, upgrades and other project needs. • Partnered with key internal stakeholders, vendors, and technical team leads to develop, define, and document business, technical, and user requirements needed to deliver software and data solutions. • Led Waterfall approach in analysis, design, and implementation of custom reporting tool to support provider relations. • Consulted on high priority projects, assessed project schedules, escalated risks and critical issues, and managed communication with stakeholders regarding impacts to delivery execution and timing. Noted Accomplishments:• Managed successful and on time monthly releases of provider reporting tool for 4 years (48 total releases).• Successfully led and delivered high visibility projects, consistently surpassing expectations of challenging and demanding leadership.• Managed projects worth $4M and coordinated projects worth $1.5M annually.

Baltimore, Maryland Area

Managed multiple projects, coordinating activities to ensure resources were effectively implemented for a seamless process.• Strategically delivered Blue Rewards program, an incentive-based Wellness program for insurance members in the MD, DC, and Virginia area.• Chaired virtual meetings necessary and critical to project delivery from concept to implementation. • Performed tasks central to program progress to include scheduling meetings, creating meeting documentation, coordinating resources, drafting executive summaries, and approving resource allocation.Noted Accomplishment:• Began achieving the Noted Accomplishments listed under CareFirst BlueCross BlueShield Senior Project Manager while in this position, leading to a full-time offer of employment from CareFirst BlueCross BlueShield.

Greater Chicago Area

Ensured patients received comprehensive and compassionate care by developing care plans, coordinating patient care services, consulting with healthcare providers, and evaluating patient progress.• Managed and supported patient and provider inquiries, scheduling, warranty programs, and community outreach.• Trained staff on standard operating procedures, billing systems, and patient interactions for improved service. • Managed Lyric database for warranty renewals. • Presented weekly status reports, metrics, and sales productivity reports to upper management.Noted Accomplishments:• Top patient care coordinator, effectively scheduling patients and ensuring appointments were kept. • Sole care coordinator, chosen from 3 locations, to attend Audiology conference with practice owner and 3 doctors as a result of efficient scheduling and provision of information that led to patient visits. • Planned and executed marketing events and wellness fairs, leading to an increase of 20-30 patients monthly.