Jaimie Tindall Email & Phone Number

Washington DC-Baltimore Area

• Ensure provider organizations implement capabilities to deliver on key cost, quality, and patient experience outcomes as well as, maintain key stakeholder relationships; resolve business issues; capitalize on.
• Streamline operations by providing recommendations for improved knowledge-based processes and procedures.
• Create project proposals, provide recommendations, and deliver spreadsheets and PowerPoint presentations to leadership.
• Collaborate with senior leadership during executive decision-making process, generating documentation to support corrective action and recommendations.
• Drive communication across teams with competing priorities and facilitate executive meetings.
• Facilitate collaboration between resources, leading effort to develop member eligibility file incorporating Medicare and Medicaid enrollment data.

Baltimore Metropolitan Area, Maryland, United States

• Provided project and operational support for multiple regional care coordination programs to include establishing and leading a cohesive, productive team culture; delivering on product service level agreements; and.
• Developed Project Request Management process for Clinical Operations team, creating a streamlined internal and external intake process to submit, and schedule project requests.
• Partnered with senior and clinical program management to define reporting requirements, facilitate IT discussions, and implement dashboard reporting in Power BI.
• Collaborated with senior management to design workflows and training aids for clinical programs.
• Created and streamlined collaboration opportunities, mitigating duplicative output and implemented Risk Management and Opportunity Plans.
• Authored executive reports using BI tools to illustrate progress toward program and divisional goals.

Baltimore, Maryland Area

• Planned and managed multimillion-dollar projects, aligning business goals with technology and data solutions; and led cross-functional teams to create reporting solutions, drive process improvements, and complete data.
• Delivered data and project support by partnering with developers, business analysts, and upper management to accomplish 40+ data deployments and migrations on schedule and on budget for various corporate initiatives.
• Drove substantial improvements across the business as a result of effective IT implementations.
• Bridged gap between technical and business teams by documenting and tracking project goals and clearly presenting technical concerns to level-set and manage stakeholder support.
• Produced monthly project forecasts to monitor timelines, budget burn rates, and progress of development; and communicated forecast to project team, management, and stakeholders.
• Collaborated with internal and external stakeholders including technical managers, to define and schedule resources required for implementations, upgrades and other project needs.

Baltimore, Maryland Area

• Managed multiple projects, coordinating activities to ensure resources were effectively implemented for a seamless process.
• Strategically delivered Blue Rewards program, an incentive-based Wellness program for insurance members in the MD, DC, and Virginia area.
• Chaired virtual meetings necessary and critical to project delivery from concept to implementation.
• Performed tasks central to program progress to include scheduling meetings, creating meeting documentation, coordinating resources, drafting executive summaries, and approving resource allocation.Noted Accomplishment:
• Began achieving the Noted Accomplishments listed under CareFirst BlueCross BlueShield Senior Project Manager while in this position, leading to a full-time offer of employment from CareFirst BlueCross BlueShield.

Greater Chicago Area

• Ensured patients received comprehensive and compassionate care by developing care plans, coordinating patient care services, consulting with healthcare providers, and evaluating patient progress.
• Managed and supported patient and provider inquiries, scheduling, warranty programs, and community outreach.
• Trained staff on standard operating procedures, billing systems, and patient interactions for improved service.
• Managed Lyric database for warranty renewals.
• Presented weekly status reports, metrics, and sales productivity reports to upper management.Noted Accomplishments:
• Top patient care coordinator, effectively scheduling patients and ensuring appointments were kept.