Enhanced laptop imaging processes using Azure, Intune, and Team Dynamix, ensuring consistent setups and adherence to department standards.Implemented and enforced department policies and procedures related to laptop imaging, ensuring compliance and security in alignment with organizational standards.Provided comprehensive training to new employees, including familiarization with loaner equipment and critical software applications, ensuring they are well-prepared for their roles.Resolved technical issues related to VPN, Wi-Fi, printers, Microsoft Teams, and Microsoft 365 applications, ensuring seamless user experiences and minimal downtime.*MTS - Managed Technology Solutions Departments

Provided Tier 1 support for faculty IT and A/V systems, Learning Management System (Blackboard),and IT/AV equipment inventory via phone, ticketing system (TDX), and in-person.Assisted professors with IT/AV equipment reservations, deliveries, and support for long-term laptop andhotspot loan programs.Escalated complex issues to higher-level support, ensuring timely resolution and maintaining efficientclassroom operations.

Project Management: Aided the Project Management team in developing project plans and milestones. Executed project plans within specified time constraints while adhering to quality standards.Team Leadership and Collaboration: Led and collaborated effectively with diverse crews to assemble high-energy shows, featuring a variety of performances including DJs, bands, and concerts. Delegated tasks and worked along with teams of 6-8 technicians to ensure seamless event execution.Technical Expertise: Demonstrated expert knowledge of audio visual equipment and live event production. Created maintenance and troubleshooting guides and schedules for AV equipment. Operated system control software for AV devices.Continual Learning: Demonstrated a commitment to professional growth by continually learning and adapting to new commercial AV equipment, enhancing technical knowledge and capabilities.Problem-Solving and Critical Thinking: Quickly identified and resolved technical issues, ensuring minimal disruption during events. Applied strong problem-solving and critical thinking skills to maintain high-quality audio and visual experiences.Safety and Compliance: Ensured compliance with safety regulations and procedures, maintaining a safe working environment for all team members.

Large-Scale Event Management: Successfully orchestrated events for large crowds, demonstrating proficiency in operating commercial-grade LED light walls, audio controllers, DJ controllers, speakers, and line arrays.Team Collaboration: Collaborated effectively with diverse crews to assemble high-energy shows, featuring a variety of performances including DJs, bands, and concerts.Continual Learning: Demonstrated a commitment to professional growth by continually learning and adapting to new commercial AV equipment, enhancing technical knowledge and capabilities.

Comprehensive AV Solutions: At AudioWorks Entertainment, we specialize in providing a wide range of audiovisual services for various events, including weddings, parties, and concerts. Our expertise spans across sound, lighting, and visual systems, ensuring a seamless and immersive experience for all attendees.Tailored for Bands and Performances: With a deep understanding of the unique needs of bands and live performances, we offer customized AV setups that enhance the overall impact of the performance, ensuring every note hits the right chord with the audience.Experienced Event Management: Leveraging our extensive experience in managing large-scale events, we ensure smooth execution of all AV-related tasks. From handling commercial-grade equipment to managing crowd dynamics, we’ve got it all covered, promising an event that resonates with perfection.

Manager at Luv 2 Smoke: Oversee daily operations of a busy smoke shop, ensuring smooth running of all aspects from staff management to inventory control.Staff Management and Leadership: Lead a diverse team, fostering a positive work environment that encourages collaboration and optimizes productivity.Inventory Control and Sales Expertise: Manage comprehensive inventory of products, utilizing keen sales acumen to drive revenue growth and customer satisfaction.

Technical Expertise: As the Production Manager at ISA, UIC, I oversee all technical and AV aspects of our events. My responsibilities include managing sound systems, lighting, and visual equipment to ensure a flawless experience for attendees.Event Management: I coordinate with various teams to ensure smooth execution of events. From planning stage layouts to troubleshooting technical issues, I ensure every detail is taken care of, contributing to successful events.Leadership and Collaboration: In my role, I work closely with other team members, vendors, and performers. My collaborative approach and leadership skills ensure we work together effectively to deliver high-quality events.

▪ Managed quality control and maintained high level of customer satisfaction. ▪ Identified customer needs, clarified information, and provided quick solutions and offer alternative. ▪ Updated and logged each customer interaction in the Salesforce database at a fast pace with high accuracy.

▪ Interacted with customers and helped resolve complaints, questions in friendly manner. ▪ Helped with restocking and preparing incoming inventory to be used for daily shift functions. ▪ Trained new employees and guided them through shift functions and customer interactions.

Leadership in Production Management: Served as the Lead Production Manager for the ISA, demonstrating leadership and organizational skills in managing annual shows.Technical Operation: Responsible for running audio and video equipment in the theater, showcasing technical proficiency and the ability to handle high-pressure situations.Collaboration and Customization: Worked closely with administrators to custom design shows tailored for audiences of over 500 people, highlighting strong collaboration skills and a customer-centric approach.