Shilpi Jain Email and Phone Number

Currently heading the IT and Big Data Analytics department, took several strategic initiatives for outcome based learning such as restructuring big-data analytics curriculum, designing formative evaluation systems for impactful assessments, hiring skilled people, and developing training modulesPartnering with Ed-Tech orgs for joint programs to enhance student's knowledge through industry projects on cloud based labs (e.g. AWS)As a Chairperson IT Services, managed diverse stakeholders' IT infrastructure and software requirements; concluded several pending projects such as website re-design; designed conference portal; implemented CMS; automated feedback mechanism system, employee self services; faculty incentives & appraisal systems; software project management system; resulting in improved productivity and efficiencyled change management and monitoring activities, trained faculty and staff in new software and analytical toolsDesignated as a Chair - Purchase for past 4 years, developed purchasing and sourcing processes including SOP, requirement analysis, budgeting, tendering, RFQs, negotiations, conflict resolution, procurement, vendor management, quality control, re-ordering, etc.Designing, developing, and delivering executive training in diverse domains such as cloud computing, cybersecurity, business analytics, data analytics, data visualization, research design, design thinking, digital marketing, and statistical analysisAs a technical expert, mentored 100+ projects in feasibility study, market research, web analytics, social media analytics, twitter sentiment analysis, review analytics, and recommendation systemsExecuting end-to-end research projects in crowdsourcing mechanisms, consumer behavior on e-commerce, twitter sentiment analysis, technology irritation with voice assistants and many moreExecuted several research projects & published articles in International Journals, Conference Proceedings, and Newspapers

Delivered executive training in Business Analytics, R-Programming, Advanced Excel, Digital Marketing, Enterprise Systems, MIS and IT ConsultingPartnered with organizations for joint research projects in market risk analytics, digital marketing (FMCG), cross-cultural comparison (e-commerce adoption), and location mapping through crowd sourcing (for a fast food chain)Mentored 15+ industry projects for process optimization, and business process re-engineering in customer service management, vendor evaluation mechanisms, and aisle management in retail sectorDeveloped business case studies for the decision making problems and published with international case centersDesigned survey based empirical research projects for multiple organizations in footwear, e-commerce, IT services, and e-governance sectorConducted workshops for representatives from several geographies under the Indian Technical & Economic Cooperation Programme (ITEC)

Led the development and implementation of several analytic accelerators related to consumer and commercial modeling.Design and conduct several research /analytics and consultancy related projects at Infosys Labs.Provide solutions to business problems using Machine Learning and Statistical modeling in different industry verticals such as Project Management, IT & Telecom, Retail, Banking and Healthcare.Mentor global teams of research analysts, statisticians, engineers, and software developers for high-end complex research projects and analytics functionsConduct virtual workshops for globally distributed teams on analytics, research methodology, agile project metrics and other proprietary frameworks. Present research papers in International conferences, seminars and workshops, also wrote blogs on agile project management

Designed and structured 18 months Executive Management Programs in Fast-track modeAdministrative head for IT infrastructure and Knowledge Management SystemLed training programs in data analytics, business intelligence, advanced Excel, SPSS, DBMS, MIS, and enterprise systemsConducted stakeholder analysis for partnering with international institutions for research projects and student exchange programs

Received Doctorate in Information Systems, written thesis in 'Analysis of Factors that Influence Adoption of Software as a Service in Enterprises'Designing and implementing empirical research projects, perception based studies in Information Systems and ManagementConcluded market and consumer research projects with banks (co-branded credit cards, service design), mobile devices (adoption of smart phones, competitor analysis, feasibility study, and industry bench-marking for international organizations in emerging markets), automobile (strategic innovation and lean management), and IT sector (project management and ERP governance)Performing data analysis using SPSS, advanced Excel, R-programming, Smart PLS, and text mining using NVivo and MAXQDAWriting technical research articles, consulting reports, policy reports, literature reviews, and white papers

Designed and delivered International Programs offered by Georgian College, Canada and Laurentian University, Sudbury, Canada for engineering and management students.Executed and administered several executive programs in network security, computer programming analyst (CPA), data analytics, DBMS & SQL programming, project management, and business transformationTrained in International Instructional Skills (train the trainer)

Setup two learning centers in Delhi and Noida for corporate training in computer programming DBMS, data analytics, and networkingPrepared operating budgets for the centers and procured infrastructure and staff as per the needs that includes conducting interviews, vendor evaluation and selectionParticipated in conducting needs analysis and worked with subject matter experts to develop customized training programs to meet identified needsManaged Company's Learning Center - ensuring updates, enhancements, and other improvements to the systems were kept currentWorked with Global Performance & Learning Office and other departments as required Introduce quality control mechanisms within training that eliminates redundancy and poor attendance

Installation of LAN, WAN infrastruicture across Small and Medium Enterprises, managed CISCO networks