Jaipaul Persaud Email & Phone Number

Bronxville, Ny

Created and maintained knowledge base for support team and clients through experienced troubleshooting. This led to reduced technical issues and faster resolution times from the support team. Managed and executed technical training and support for both clients and employees. • Providing Tier 2-3 desktop and phone support for clients in Windows 10/11/Mac OS environments• Oversee the technical support department for AgeVerification, Fake ID detection, and Data Entry Automation software• Train support team ensuring highest level of efficiency in technical support to all clients• Improve software and hardware troubleshooting by technical analysis leading to higher rated client satisfaction

Bronxville, New York, United States

Serviced clientele across North America by utilizing ticketing systems, call queues, and remote desktop software to troubleshoot technical issues on Windows, Android and Mac operating systems. Remotely installed Age Verification, Fake ID detection, and Data Entry software on multiple system builds. Provided in house support on technical issues faced by employees.• Provided Tier 1-2 desktop and phone support for clients in Windows 10/11/Mac OS environments• Test and deploy Age Verification, Fake ID Detection, and Data Entry Automation software on Windows, Android and Mac machines• Create support documentation for employees and customers• Provided internal technical support for employees; troubleshooting PC, network, printers and desktop applications

Provided advanced technical support for end users. Resolving technical issues in a timely manner, decreasing end users technical down time. • Provided Tier 1 desk side desktop and laptop support for 10,000 end users• Utilized Remedy ticking system to diagnose and resolve computer hardware and software issues• Calibrated and setup HP LaserJet, and Xerox• Designed, built, deployed and maintained desktops, laptops (PC/MAC)• Provided remote assistance with Bomgar/SCCM/LogmeIn123/TeamViewer