John Osmon

John Osmon Email and Phone Number

Contractor at Self Employed @
John Osmon's Location
Austin, Texas, United States, United States
John Osmon's Contact Details

John Osmon work email

John Osmon personal email

n/a

John Osmon phone numbers

About John Osmon

John Osmon is a Contractor at Self Employed at Jonatha's at home Daycare. He possess expertise in cisco technologies, avaya, call center, call centers, dell computers and 21 more skills.

John Osmon's Current Company Details
Jonatha's at home Daycare

Jonatha'S At Home Daycare

Contractor at Self Employed
John Osmon Work Experience Details
  • Jonatha'S At Home Daycare
    Dad
    Jonatha'S At Home Daycare May 2012 - Present
  • Equity Center
    Contractor For Development & Technical Support - Wamp
    Equity Center Jan 2015 - Jan 2018
    Austin, Texas, United States
    Responsible for troubleshooting existing code while establishing standard formatting on a WAMP (Windows/Apache/MySQL/PHP) platform, which included removing redundancies, adding comments, and formatting code. Also, consulted with video editing and production.Created web-based configuration tools as well as web reports which managed Texas Independent School Districts’ ADA and WADA. Updated MySQL database and created a backup process which streamlined, secured, and standardized office best practices.
  • St George'S Episcopal School
    Board Member
    St George'S Episcopal School Aug 2014 - Jul 2017
    Austin, Texas, United States
    Provided oversight on operations to ensure long-term success and fiduciary responsibility of the school. Identified and prioritized upgrades to the physical plant of the preschool as a member of the Buildings and Ground Committee. Reviewed and updated the school’s Bylaws and Articles of Incorporation as a member of the Governance Committee.Researched and presented natural playground facilities (vs traditional playground equipment) that were installed after my tenure on the board.
  • Dell
    Telecommunications Engineer
    Dell Dec 1992 - Jul 2012
    Austin, Texas Metropolitan Area
    Designed, deployed, and supported Dell’s telecom infrastructure in the following key areas:IVR engineer: guided the planning and execution to deploy, configure, operate, and support telecom infrastructure, including; Interactive Voice Response systems (Edify, Avaya Voice Portal)Speech Recognition (Avaya/Nuance Dialog Designer, aka Eclipse SDK for Java)Version Control (Microsoft Source Safe)Voice/VOIP circuits (Verizon, AT&T, BT)ACD switches (Avaya, Aspect)Vendor management: interfaced with outsource partners to ensure Dell’s standards were met and assisted in establishing and maintaining connectivity to Dell’s international voice network. IT globalization: trained offshore IT departments in Brazil, Malaysia, and India to provide voice infrastructure support in a “follow-the-sun” plan.Proactive problem resolution and uptime monitoring: deployed and maintained Dell’s voice monitoring system on Empirix’s platform and was the 3rd level support resource for troubleshooting and resolving technical issues.Reporting: created Dell’s telecom reporting database, allowing business managers to directly analyze the data needed to fine tune their contact center programs.Leadership: mentored Dell’s international telecom team.Other professional skills: represented Dell at vendor sponsored conferences, presenting Dell’s best practices and innovative applications of common toolsets with peers in the telecom industry.
  • Temporary Agency (No Longer In Business)
    Data Entry Clerk
    Temporary Agency (No Longer In Business) Aug 1992 - Nov 1992
    I was originally hired through a temp agency by Dell to enter the names and extensions of all employees into a CDP (custom dial plan) system for Dell's new Aspect based ACD (automated call distributor) system. After the contract expired I was retained due to my rapid assimilation of the CDP system and my designs for extracting and distributing data and reports from the Aspect.

John Osmon Skills

Cisco Technologies Avaya Call Center Call Centers Dell Computers Analysis Cisco Nexus Ivr Telecommunications Linux Routing Integration Databases Cti Sql Servers Cloud Computing Data Center Voip Disaster Recovery Sip Vendor Management Software Development Program Management Troubleshooting Avaya Technologies

Frequently Asked Questions about John Osmon

What company does John Osmon work for?

John Osmon works for Jonatha's At Home Daycare

What is John Osmon's role at the current company?

John Osmon's current role is Contractor at Self Employed.

What is John Osmon's email address?

John Osmon's email address is jo****@****ell.com

What is John Osmon's direct phone number?

John Osmon's direct phone number is +151257*****

What skills is John Osmon known for?

John Osmon has skills like Cisco Technologies, Avaya, Call Center, Call Centers, Dell Computers, Analysis, Cisco Nexus, Ivr, Telecommunications, Linux, Routing, Integration.

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