Jaison John Email & Phone Number

Bengaluru Area, India

Successfully managed loan write-offs and spearheaded efforts towards post-pandemic recovery. I strategically expanded the recovery team from 200 to 500 members, augmented agency capacity from 300 to 750, and revamped incentives to bolster our loan pool. Achieving a remarkable 68% recovery in the loan pool post-COVID, with ongoing efforts aimed at reaching a projected 90%, I also pioneered innovative projects such as the propensity-to-pay model and enhanced repossession capabilities. Additionally, I ensured legal and compliance integration in the recovery process by establishing a dedicated repossession team supported by legal measures. Implementing multichannel settlement initiatives through 23 call centers, I facilitated customer engagement and settlement discussions based on individual plans. Swiftly attracting top market talent post-COVID unlock, I surpassed organizational expectations, establishing a recovery strategy that set an industry benchmark, prompting other financiers to seek support in adopting our successful model.

I spearheaded strategic business leadership initiatives, driving the commercial vehicles sector to meet profitability and expansion targets through innovative business models. Managing the commercial vehicles business Profit and Loss (P&L), I maintained a < 3% loss line and achieved returns above industry benchmarks. Leading a 300-member team, I managed a portfolio worth 7000 Crs, launching innovative products to invigorate the commercial vehicle segment. By undertaking strategic projects like business structure re-engineering and distribution strategy development, I ensured efficient operations and explored restricted business opportunities while mitigating risks. Implementing efficiency improvements and studying microfinance best practices, I managed customer profiles effectively. Focusing on visionary business expansion, I developed innovative strategies to boost OEM sales and ensured rigorous cost control to maintain a healthy bottom line. Through dynamic pricing, market entry strategies, and franchise model scaling, I diversified revenue streams and enhanced overall business resilience. Moreover, by optimizing the product mix, I accelerated growth in high-profit models while maintaining a balanced and profitable portfolio.

I led a 200-member team encompassing Sales, Collections, Credit, Legal, and Operations, ensuring both top and bottom-line responsibilities were met with a focus on finance penetration and market share growth. Driving holistic business expansion for Bajaj product sales, I managed a portfolio of 580 Crs with 1.4 lac customers, achieving nearly 100% growth in book size and profitability within a year. Additionally, I achieved the industry's best Return on Total Assets (ROTA) while minimizing loan losses, scaling the business from 300 Cr AUM to 4000 Cr AUM at a high ROA. Furthermore, I prioritized capacity building and strategic budgeting, optimizing organizational productivity through efficient resource allocation and process improvements

Mumbai Area, India

I led a team of 700 officers, 32 team leaders, and 5 unit managers, focusing on capacity planning, capability building, and ensuring a consistent customer experience. By setting skill- and product-wise targets, optimizing operational efficiency, and controlling leakages, I achieved service and sales goals efficiently. Overseeing recruitment processes and training, I conducted approximately 25 batches over five years, identifying and addressing training needs. Additionally, I contributed to talent discussions, participated in recruitment panels, and represented Phone Banking in customer council meetings for the South. During crises, I managed business continuity with timely resource mobilization. Leading a team covering 140 locations, I expanded market presence, managed relationships with manufacturers, and ensured quality in inventory funding. Achieving the highest service-to-sales revenues and leading initiatives for market share growth, I fostered regional market growth, notably achieving 65% market share in Hyderabad for car loans. As the manager for the South Zone in Two-Wheeler Loans, I attained market leadership in both volume and market share. I also expanded into emerging markets, built distribution networks, led marketing activities and promotions, and built strong relationships with sourcing channels to achieve sales targets.

Mumbai Area, India

Mumbai Area, India

Bengaluru Area, India

Bengaluru Area, India

Hyderabad Area, India

New Delhi Area, India

Car Loans

New Delhi Area, India

New Delhi, Delhi, India

Advanced Program In Fintech And Financial Blockchain (Apffb), Finance, General

Epbm, Business Management

Bachelor Of Laws - Llb

Master Of Arts - Ma, Literature

Bachelor Of Arts - Ba, Literature